Rhianna Dunman
Yulee,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Beech Street Grill
10.2021 - 11.2024
- Efficient in Private Events.
- Assisted In creating Craftcocktails /Menu
- Contributed in Creating Craft Syrups
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Administrative Office Assistant and Receptionist
Dunmar Group, Inc.
12.2020 - 08.2021
- Customer Service
- Answering Phones
- Filing
- Scheduling
- Making deposits and bill payments
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Researching federal project information
- Researching Demand Star for Nassau County Construction Bid information
- Recording Notices of Commencement at the Clerk's office
Customer Service / Hostess / Waitress
Salt Life
10.2018 - 05.2019
- Assisted with the Grand Opening as a waitress and Hostess
- Checked quality of food and delivered to tables
- Reduced customer wait times using accurate estimations based on current table availability as well as predicted vacancies due to meal progressions.
- Helped co-workers and kept clean and sanitary seating area
- Improved overall guest experience by consistently greeting visitors warmly upon arrival and ensuring prompt attention from serving staff.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
Hostess / Waitress
Olive Cove Restaurant
07.2017 - 09.2018
- Waitress and Hostess
- Checked quality of food and delivered to tables
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Stocked/Maintained Coolers
- Prepped dining area
- Helped co-workers and kept clean and sanitary seating area
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Diploma -
Yulee High School
05.2019
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Menu memorization
- Memory retention
- Team training and development
- Sales expertise
- Changing beer kegs
- Creative mixology
Activities
- Certifications include: Safety OSHA 10 and CPR
Certification
- [Florida Notary]
Timeline
Bartender/Server
Beech Street Grill
10.2021 - 11.2024
Administrative Office Assistant and Receptionist
Dunmar Group, Inc.
12.2020 - 08.2021
Customer Service / Hostess / Waitress
Salt Life
10.2018 - 05.2019
Hostess / Waitress
Olive Cove Restaurant
07.2017 - 09.2018
- [Florida Notary]
Diploma -
Yulee High School
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