Summary
Overview
Work History
Education
Skills
Timeline
Server

Rhianna Hoffner

Wilmington,NC

Summary

Dedicated hospitality professional with a proven work ethic and exceptional customer service skills developed at Bridges Restaurant. Skilled in engaging guests, anticipating needs, and ensuring smooth operations to deliver a memorable dining experience. Proficient in suggestive selling by tailoring recommendations to guest preferences, and experienced in fostering strong team collaboration to provide exceptional, seamless service.

Overview

4
4
years of professional experience

Work History

Server

Bridges Restaurant
05.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.

Food Runner

Bridges Restaurant
05.2023 - 08.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Restaurant Hostess

Bridges Restaurant
04.2021 - 08.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Education

Bachelor of Science - Elementary Education

University of North Carolina At Wilmington
Wilmington, NC
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Team collaboration
  • Suggestive selling

Timeline

Server

Bridges Restaurant
05.2025 - 08.2025

Food Runner

Bridges Restaurant
05.2023 - 08.2024

Restaurant Hostess

Bridges Restaurant
04.2021 - 08.2022

Bachelor of Science - Elementary Education

University of North Carolina At Wilmington

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