Rhianna Shue
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in customer service expertise and organizational skills. Spearheaded a streamlined order-taking process, enhancing food delivery efficiency and customer satisfaction. Demonstrated exceptional ability in managing inventory, reducing waste by 20%, and fostering loyalty through excellent guest relations and communication. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Front of House Associate
Chick-fil-A
05.2019 - Current
- Remembered, recited and promoted variety of menu items.
- Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Streamlined order-taking process for increased efficiency in food delivery to guests.
- Managed inventory levels of front-of-house supplies, reducing waste and controlling costs.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
Assistant Preschool Teacher
Calvary Christian Childcare
08.2023 - 06.2024
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
Intern
Hardin New Life Youth Academy
05.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Retail Sales Associate
The Children's Place
09.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Applied Studies - Education Administration
Indiana Bible College
Indianapolis, IN05.2025
Skills
- Customer service expertise
- Phone Etiquette
- Food safety awareness
- Cash handling proficiency
- Guest Relations
- Professional Appearance
- Greeting guests
- Building rapport
- Social Perceptiveness
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Timeline
Assistant Preschool Teacher
Calvary Christian Childcare
08.2023 - 06.2024
Intern
Hardin New Life Youth Academy
05.2023 - 08.2023
Retail Sales Associate
The Children's Place
09.2022 - 05.2023
Front of House Associate
Chick-fil-A
05.2019 - Current
Bachelor of Applied Studies - Education Administration
Indiana Bible College
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