Rhianna Nelson
Lancaster
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outside of work I am a mom to a teenage son who gives me a reason to keep going every day. Who also shares my love for animals. My goal is to continue my schooling in Animal rehabilitation and one day start my own animal rehab.
Overview
18
18
years of professional experience
Work History
Deli Manager/ cashier
Kwik Fill
Lancaster
08.2023 - Current
- Managed daily operations of deli department ensuring product quality and safety.
- Trained and supervised staff in food preparation and customer service techniques.
- Maintained inventory levels, ordering supplies to meet customer demand efficiently.
- Developed schedules for staff, optimizing coverage during peak hours.
- Supervised deli staff to ensure efficient customer service.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Established policies and procedures for the safe storage and rotation of food products.
- Monitored temperatures of prepared food and cold-storage areas.
- Delegated work to staff, setting priorities and goals.
- Handled cash, credit, and debit transactions following company policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Panara Bread
Depew
06.2023 - 08.2023
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with their orders and provided product recommendations.
- Maintained cleanliness and organization of the front counter and dining area.
- Handled cash, credit, and digital payments accurately during busy shifts.
- Greeted customers and answered any questions they had about the store's products and services.
Assistant Manager
Speedway Gas Station
Lancaster
04.2023 - 07.2023
- Managed staff scheduling and maintained optimal workforce levels.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and restocked supplies.
- Implemented promotional displays to enhance product visibility in-store.
- Monitored cash handling procedures to ensure accuracy and security.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Customer Service Representative
Ollies Bargain Outlet
Cheektowaga
11.2021 - 04.2023
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager/ cahier
Dollar Tree
Lancaster
11.2021 - 12.2022
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on customer service standards and operational procedures.
- Managed inventory levels and organized stockroom for optimal efficiency.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy and security.
- Implemented safety protocols to promote a safe shopping environment for customers.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier/ Stocker
Gabes, Gabriel Brothers
Cheektowaga
05.2021 - 10.2021
- Processed customer transactions efficiently and accurately at a fast-paced retail environment.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and returns while ensuring compliance with company policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various responsibilities designated by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Teacher Asistant/ Accountant/Teacher Asistan/ Accountant/Teacher Asista/ Accountant/Teacher Asist/ Accountant/Teacher Asis/ Accountant/Teacher Asi/ Accountant/Teacher As/ Accountant/Teacher Ass/ Accountant/Teacher A/ Accountant/Teacher / Accountant/Medical Appointment Scheduler
DDR (Dynamic Defence Responce)
Lancaster
01.2014 - 06.2021
- Facilitated self-defense training sessions for pistol permit class, enhancing participants' confidence and safety awareness.
- Organized and planned class schedules, increasing participant engagement and attendance.
- Tracked payments and balanced books, ensuring accurate financial records and timely reporting.
- Reached out to students as a follow up on how their pistol permit process was and to see if I could be of assistance in any way.
Kennel Attendent/Shelter Aide
Second Chance Pet Adoption
Raleigh
03.2008 - 07.2012
- Provided daily care for animals, ensuring cleanliness and comfort in kennels.
- Monitored animal behavior, identifying signs of distress or illness promptly.
- Assisted with feeding schedules, preparing meals according to dietary needs.
- Maintained accurate records of animal health and behavior for veterinary review.
- Coordinated adoption events, showcasing animals to potential adopters effectively.
- Followed safety protocols when handling large or aggressive animals.
- Provided tender loving care to all animals in the facility.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Provided socialization opportunities for pets through playtime activities.
- Greeted clients upon arrival at the facility and provided tours when necessary.
- Recorded detailed information regarding each animal's behavior while in care.
- Assisted in training new staff members on proper animal handling techniques.
- Responded promptly to customer inquiries related to pet health or behavior issues.
- Assisted customers with selecting appropriate pet food and other supplies.
- Kept accurate records of inventory levels and placed orders when necessary.
Education
Some College (No Degree) - Animal Rehabilitation
Husson University
Online School03-2026
Some College (No Degree) - Culinary Arts
Erie Community College
Buffalo, NYSkills
- Staff training
- Problem resolution
- Conflict resolution
- Effective communication
- Customer service
- Sanitation practices
- Written communication
- Task delegation
- Sanitation standards
- Waste reduction
- Employee supervision
- Culinary techniques
- Point-of-sale system
- Attention to detail
- Inventory management
- Conflict resolution
- Ordering supplies
- Time management
- Conflict resolution
Affiliations
volunteering at animal shelters
Timeline
Deli Manager/ cashier
Kwik Fill
08.2023 - Current
Cashier
Panara Bread
06.2023 - 08.2023
Assistant Manager
Speedway Gas Station
04.2023 - 07.2023
Customer Service Representative
Ollies Bargain Outlet
11.2021 - 04.2023
Assistant Manager/ cahier
Dollar Tree
11.2021 - 12.2022
Cashier/ Stocker
Gabes, Gabriel Brothers
05.2021 - 10.2021
Teacher Asistant/ Accountant/Teacher Asistan/ Accountant/Teacher Asista/ Accountant/Teacher Asist/ Accountant/Teacher Asis/ Accountant/Teacher Asi/ Accountant/Teacher As/ Accountant/Teacher Ass/ Accountant/Teacher A/ Accountant/Teacher / Accountant/Medical Appointment Scheduler
DDR (Dynamic Defence Responce)
01.2014 - 06.2021
Kennel Attendent/Shelter Aide
Second Chance Pet Adoption
03.2008 - 07.2012
Some College (No Degree) - Animal Rehabilitation
Husson University
Some College (No Degree) - Culinary Arts
Erie Community College