Summary
Overview
Work History
Education
Skills
Timeline
Barista

Rhiannon Coughran

Farmington,AR

Summary

Dynamic leader with proven success in driving business growth at Andy's Smoke Shop / Discount Fireworks through strategic sales initiatives and effective team management. Skilled in Business Development and Customer Service, adept at fostering client relationships and leveraging promotional support to exceed sales targets. Demonstrates exceptional problem-solving skills and teamwork, ensuring operational excellence and profitability.

Overview

14
14
years of professional experience

Work History

Sales Associate

Ollie's Bargain Outlet Holdings Inc.
01.2024 - 07.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

General Manager

Andy's Smoke Shop / Discount Fireworks
05.2010 - 08.2023
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained employees to bring forth optimal customer service and providing a pleasant environment for all. Customer service is the cornerstone of a profitable business.

Education

GED -

Farmington High School, Farmington AR
Farmington

Skills

  • Business Development
  • Product Sales
  • Upselling
  • Promotional support
  • Payment Processing
  • Inventory Control
  • Customer Needs Assessment
  • Cash Handling
  • Sales Strategies
  • Excellent people skills
  • Cash Register Operation
  • Money Transfer Systems
  • POS System Operation
  • Teamwork and Collaboration
  • Retail Store Operations
  • Store Opening and Closing
  • Guest Relations
  • Listening Skills
  • Building rapport
  • Problem-solving skills
  • Fraud Detection
  • Customer Service

Timeline

Sales Associate

Ollie's Bargain Outlet Holdings Inc.
01.2024 - 07.2024

General Manager

Andy's Smoke Shop / Discount Fireworks
05.2010 - 08.2023

GED -

Farmington High School, Farmington AR

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Rhiannon Coughran