Rhiannon Groleau
Hemlock,MI
Summary
Dynamic professional with a proven track record in customer service and team leadership at Bath and Body Works. Skilled in money handling and decision-making, I excelled in enhancing customer satisfaction and optimizing inventory management. Recognized for fostering a collaborative environment and driving repeat business through exceptional service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Bath and Body Works
05.2013 - Current
- Supported team in daily operations and ensured adherence to company policies.
- Assisted in training new staff on operational procedures and best practices.
- Managed inventory levels and coordinated supply orders as needed.
- Participated in team meetings to discuss project updates and workflow challenges.
- Resolved customer inquiries promptly, ensuring a positive experience for clients.
- Assisted with scheduling and staffing coordination to optimize resource allocation.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
Speedway Gas Station
07.2008 - 05.2013
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, fostering skill development and collaboration.
- Implemented inventory management systems, optimizing stock levels and order accuracy.
- Conducted performance evaluations, providing constructive feedback to improve productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
General Studies
Charles Stewart Mott Community College
Flint, MIKearsley High School
Flint, MI06.2008
Skills
- Customer service
- Money handling
- Decision-making
- Team leadership
Timeline
Assistant Manager
Bath and Body Works
05.2013 - Current
Supervisor
Speedway Gas Station
07.2008 - 05.2013
General Studies
Charles Stewart Mott Community College
Kearsley High School
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