Rhiannon Moseley
Sanford,NC
Summary
Diligent professional with many years of experience and a proven knowledge of customer satisfaction and customer relations. Skilled in optimizing workflows and maintaining confidentiality, I foster strong relationships and enhance team productivity. My commitment to quality service and effective communication drives operational excellence and client satisfaction.
Im a motivated and reliable individual seeking an opportunity to contribute to this dynamic team. Eager to learn, grow and take on new responsibility, with a strong desire to build a long term carrier within this company.
Overview
11
11
years of professional experience
Work History
Office Manager
Double Diamond Services
Falmouth, MA
03.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Owner
Meticulous Home/commercial Cleaning
Spring Lake, NC
04.2017 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service, Service Department
Falmouth Toyota
Bourne, MA
04.2013 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Education
Falmouth High School
Falmouth, MA06-2000
Skills
- Customer service
- Committed to professional growth
- Organizational skills
- Dedicated to contributing to a positive team environment
- Customer relations
- Relationship building
- Workflow optimization
- Meeting planning
- Billing
Timeline
Office Manager
Double Diamond Services
03.2023 - 08.2024
Owner
Meticulous Home/commercial Cleaning
04.2017 - 03.2020
Customer Service, Service Department
Falmouth Toyota
04.2013 - 12.2016
Falmouth High School