Rhiannon Norman
Jeffersonville,IN
Summary
Accomplished Lead Business Associate offering background propelling various aspects of operations. Excellent accounting, budgeting and negotiation skills. Prioritizes multiple simultaneous projects and follows through to successful completion. Maintains strong commitment to setting and achieving goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Assistant Manager
Mortenson Dental Partners
Scottsburg, IN
02.2020 - Current
- Greet patients upon arrival, sign them in, and obtain insurance information and any other necessary data.
- Provide patients with intake and new patient forms, as well as copies of company office policies and legally required documents.
- Exceed in attention to detail in patient charts, making sure that everything is accurate and up to date.
- Helping patients overcome financial barriers so that patients can accept treatment and get into full dental health.
- Oversaw office operations for the organization by processing vital documentation, obtaining insurance verification, and authorization for services.
- Maintained accurate records of deposits and transactions through SARA/AR system
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Patient Care Coordinator
DENTALWORKS
Louisville, KY
06.2019 - 02.2020
- Facilitated successful workday for physicians through effective insurance check and schedule management
- Established streamlined process for dispensing intake forms, legal documents and office policies enabling easy access for all patients.
- Demonstrate strong communication skills by effectively presenting treatment plans and insurance information to patients
- Assisted patients in overcoming financial barriers, enabling them to accept treatment and achieve optimal dental health.
Lead Patient Care Coordinator
ImmediaDent
Jeffersonville, IN
09.2016 - 06.2019
- Proactively prioritized and coordinated appointments for the doctor, optimizing productivity
- Facilitate patient check-ins through courteous greetings, meticulous data collection and file management.
- Dispensed intake forms along with legally mandated documents and office policies to clients.
- Consistently ensured the accuracy and currency of patient charts through careful attention to detail.
- Assisted patients in overcoming financial barriers to ensure access to complete dental treatment.
Education
Higher-level education in General studies -
IvyTech Community College of Indiana
Sellersburg, INSkills
- Dental office experience
- Administrative Support
- Accounts Payable and Accounts Receivable Oversight
- Sales Expertise
- Healthcare Facility Experience
- Basic Life Support Training
- Insurance Eligibility Verification
- Strong Time Management Skills
- Customer Engagement
- Management Oversight
- Effective Communication
- Strategic Problem Resolution
- Effective Schedule Coordination
- Teamwork and Collaboration
- Results-Oriented Goal Planning
- Technical Computer Competence
- Professional and Courteous
- Employee Development
Certification
- First Aid Certification
- CPR Certification
Awards
Business Associate of the year, 11/2023, I was nominated and presented an award for Business Associate of the year for our region.
Accomplishments
Next Level Leadership is an 8 session workshop designed for high performers wanting to engage with others to develop skills to prepare for future advancement. Focus areas were:
- Forward thinking, Decision Making
- Team Creation, Retention, Professionalism
- Structuring, Planning, Leading a PTM
- Goal Setting, Key Performance Indicators
- Advanced OpenDental Processes, Schedule management
- PM Task Checklist, Goal Progress
References
References available upon request.
Timeline
Business Assistant Manager
Mortenson Dental Partners
02.2020 - Current
Lead Patient Care Coordinator
DENTALWORKS
06.2019 - 02.2020
Lead Patient Care Coordinator
ImmediaDent
09.2016 - 06.2019
Higher-level education in General studies -
IvyTech Community College of Indiana
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