Yasojara Ayala
Casa Grande,AZ
Summary
Experienced Assistant Office Manager with proven skills in administrative support, team coordination and office management. Known for strong problem-solving abilities, efficient multitasking, and outstanding communication skills. With background in streamlining operations to enhance productivity, ensure compliance with company policies and assist in achieving business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Rodeo Dental & Orthodontics
Casa Grande, Arizona
05.2023 - 09.2024
- I am responsible for overseeing the operations of the office to provide excellent customer service to our patients and meet companies expectations
- Dental practice management software experience (Open Dental)
- Excellent communication skills with an ability to explain, present and educate dental procedures and treatment plans to patients
- (Fillings, crowns, bridges, dentures, implants)
- I am responsible to verify PPO/ Medicaid eligibility insurances, send preauthorizations for dental treatments
- Ability to audit chart notes and create claims
- Knowledge in Pedodontics, Endodontics, Oral Surgery, and Orthodontics
- Responsible to train, and mentor office staff both front and clinical staff, being able to open and close an office, running end of day reports, etc
- Coordinate daily team huddles and monthly meetings
- Ensure staff is on time and prepared to work prior to patients arriving
- Maintain a full schedule of patients on a daily basis
- Confirm, scheduled appointments, check in, check out patients, process payments
- Lead all non clinical aspects of the office including, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral health education, marketing outreach and overall performance
- Evaluate and maximize daily schedule to increase production
- Assist occasionally as an ortho assistant (no DA certification present)
Eligibility Outreach Worker
Sunset Health
San Luis, AZ
11.2019 - 10.2022
- Submitting in person applications for the following programs; (Medicaid AHCCCS/KIDSCARE, Supplemental Nutrition Assistant Program, Cash Assistance, Marketplace Obama Care and Sliding Fee Discount Program)
- Screening for medical coverage eligibility, conducting follow up calls via inbound and outbound calls, registering patients, providing information regarding health centers and resources available, making appropriate referrals to community agencies on a case-by-case basis, maintaining correct patient’s accounts by assuring they are registered under correct eligibility and corresponding pay code, help schedule medical or dental appointments, attend outreach events to promote educational information about health programs and services offered, and help interpret letters from English to Spanish for people who have language barriers
- Experience in marketing company’s website by recording and editing videos, enhancing pictures, posting holidays and important information on Facebook, Twitter, Instagram, and Linkedin
- Creating educational flyers and brochures
- Responsible for completing trainings, presentations and state audits
Part Time Cashier Manager
Wakamatzu Fried Rice & Ramen Soup
San Luis, AZ
10.2020 - 02.2022
- Organized cashier experience in handling cash, processing payments, and cementing patrol relationships with excellent interpersonal abilities
- Customer assistance; payment collection; credit card processing; refunds and exchanges; cash register operations; cash drawer management
Supervisor
Convey Health Solutions
Yuma, Az
08.2014 - 10.2019
- My responsibility as a supervisor was to manage a team of 25-35 representatives
- Provide excellent customer service for a Medicare part D prescription drug plan
- Educate customers with qualifications to apply for programs, for example: how to enroll during special enrollment period, during open enrollment period, explain what copays and deductibles meant which vary depending on income
- Answer questions, comments, or concerns related to their prescription drug plan
- I also monitored several phone calls for each individual agent per week to make sure agents were meeting company’s guidelines
- When monitoring phone calls, I was responsible to provide positive or negative feedback to make sure they accomplished their goal within a certain timeline
- I was responsible for having agents up to date on trainings and new services
- I also answered agent’s questions, scheduled their breaks and lunch times, send updated emails, responsible for employee's pay roll (ADP), file incident reports, and maintain my team above company’s expectations
Education
High School -
San Luis High School
San Luis, AZ01.2012
Skills
- Dental office experience
- Open Dental software
- Treatment coordinator
- Assistant office manager
- Ability to interact and explain dental procedures
- Customer Service
- Bilingual (English & Spanish)
- Computer Skills
- Excel
- Power Point
- Outlook
- Microsoft Word
- Internet Navigation
- Cashier
- Typing Skills
- People skills
- Reliable Transportation
- Quick Learner
- Excellent Attendance
- Leadership Skills
- Great communication skills
- Trustworthy
- Multi-tasker
- Documentation and control
- Data inputting
- Policy and procedure modification
- Google drive
- Office equipment maintenance
- Operations management
- Database administration
- Credit and collections
- Scheduling appointments
- Workflow optimization
- Presentation design
- Performance monitoring
- Training and coaching
- Office administration
- Workflow coordination
- Contract negotiations
- Task delegation
- Event coordination
- Workflow planning
- Customer service
- Staff training
- Employee supervision
- Team building
- Relationship building
- Scheduling and calendar management
Certification
- Federally Certified Marketplace Navigator
- Arizona Insurance License (HEAPlus)
- Fingerprint Clearance Card
- Jedi Training Certified
References
- Joanna Santana, 520-371-4064, Co-Worker
- Anise Madrid, 520-547-4667, Co-Worker
- Marcela Enriquez, 623-687-4243, Co-Worker
Timeline
Assistant Office Manager
Rodeo Dental & Orthodontics
05.2023 - 09.2024
Part Time Cashier Manager
Wakamatzu Fried Rice & Ramen Soup
10.2020 - 02.2022
Eligibility Outreach Worker
Sunset Health
11.2019 - 10.2022
Supervisor
Convey Health Solutions
08.2014 - 10.2019
High School -
San Luis High School