Rhiannon Thornburg
Bloomingdale
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Public Safety Officer
University of South Carolina Beaufort
Bluffton
02.2025 - Current
- Patrolled campus grounds to ensure safety and security of students and staff.
- Monitored surveillance systems to identify and respond to suspicious activities on campus.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Conducted safety inspections of university facilities and reported concerns promptly.
- Trained new public safety personnel on procedures and protocols to enhance team readiness.
- Collaborated with local law enforcement to implement community safety initiatives, fostering a safer campus environment.
- Coordinated fleet schedules to optimize vehicle usage and reduce downtime.
- Managed vehicle maintenance records to ensure compliance with safety regulations.
Customer Service Representative
Lineage Logistics
Rincon
11.2021 - 10.2024
- Updated customers on order status, documentation, and issues, enhancing customer satisfaction.
- Processed and created customer orders for domestic and export shipments, ensuring timely fulfillment.
- Verified export eligibility and compliance with international requirements.
- Prepared and assembled health certificates for export loads.
- Maintained accurate records to support efficient shipment processing and compliance.
Client Care Specialist
Thompson and Thompson Service Group
Guyton
04.2021 - 11.2021
- Promoted and sold company membership plans, enhancing customer engagement and retention.
- Delivered professional, friendly customer support in fast-paced environment, contributing to positive customer experience.
- Handled inbound and outbound customer calls to ensure timely resolution of inquiries.
- Scheduled appointments and coordinated service calls.
- Collected and entered customer data into Service Titan system.
Deputy Clerk of Court
Effingham County Board of Commissioners
Springfield
07.2019 - 04.2021
- Typed court rulings during court proceedings to ensure accurate and timely documentation.
- Entered new cases, bond orders, and payments into court system.
- Explainedned court applications and procedures clearly and accurately.
- Scanned, labeled, and maintained legal documents and files.
- Answered and screened phone calls, assisting walk-in customers to ensure effective communication and service.
Security Officer
VINSON GUARD SERVICE
Rincon
05.2018 - 07.2019
- Conducted regular patrols, deterring criminal activity and maintaining order to create a safe environment.
- Monitored premises, ensuring safety and compliance with security protocols to protect staff and visitors.
- Followed established security and safety procedures, enforcing company rules, policies, and regulations to uphold security standards.
Teacher
Start Smart Learning Center
Rincon
01.2016 - 04.2016
- Designed lesson plans tailored to diverse student needs and learning styles, promoting inclusive learning environments.
- Engaged with parents and guardians to discuss children's daily activities, behaviors, and challenges, fostering strong home-school connections.
- Guided children in social interactions to enhance communication skills.
- Oversaw student behavior across classrooms, hallways, cafeteria, and playgrounds, ensuring a safe and respectful atmosphere.
Education
Associate - Criminal Justice
Technical College of the Lowcountry
Beaufort, SC05.2019
Skills
- Customer Service
- Front desk
- Order Entry
- Clerical Experience
- Data entry
- Typing
- Microsoft Outlook
- Microsoft PowerPoint
- Salesforce
- Databases
- Computer Skills
- Organizational Skills
- Word
Timeline
Public Safety Officer
University of South Carolina Beaufort
02.2025 - Current
Customer Service Representative
Lineage Logistics
11.2021 - 10.2024
Client Care Specialist
Thompson and Thompson Service Group
04.2021 - 11.2021
Deputy Clerk of Court
Effingham County Board of Commissioners
07.2019 - 04.2021
Security Officer
VINSON GUARD SERVICE
05.2018 - 07.2019
Teacher
Start Smart Learning Center
01.2016 - 04.2016
Associate - Criminal Justice
Technical College of the Lowcountry