Rhiannon Serovey
Tampa,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining ticketing processes at Unifi, showcasing strong data management and exceptional patience. Excelled in fast-paced environments, achieving high accuracy in order processing and payment transactions. Demonstrated ability to improve service delivery through effective teamwork and process improvement, leveraging foreign language proficiency to broaden customer engagement.
Overview
5
5
years of professional experience
Work History
Ticket Agent
Unifi
2023.09 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Barista
HMSHost
2023.07 - 2024.09
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Personal Shopper
Shipt
2020.03 - 2022.07
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
DIPOLMA - General
Hillsborough High School
Tampa, FL05.1999
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Travel industry knowledge
- Payment Processing
- POS Systems
- Data Management
- Upselling strategies
- Process Improvement
- Foreign language proficiency
Timeline
Ticket Agent
Unifi
2023.09 - Current
Barista
HMSHost
2023.07 - 2024.09
Personal Shopper
Shipt
2020.03 - 2022.07
DIPOLMA - General
Hillsborough High School