RHIANNON WARZOCHA
New Britain,CT
Summary
Office Coordinator with over 14 years of experience in streamlining operations and 5 years enhancing patient care at a leading healthcare institution. Demonstrates expertise in scheduling, team leadership, and communication, leveraging advanced skills in Kronos and Microsoft Office to optimize processes and foster a collaborative work environment. Committed to driving innovative solutions that improve workflow efficiency and elevate patient satisfaction, while continuously promoting a positive and supportive team culture.
Overview
15
15
years of professional experience
Work History
Health Unit Coordinator NICU
Connecticut Children’s Hospital
Hartford, CT
05.2026 - Current
- Coordinated patient admissions and discharges, ensuring smooth operational flow within the department.
- Managed electronic health record entries, maintaining accuracy and confidentiality of patient information.
- Facilitated communication between medical staff, patients, and families to enhance care coordination.
- Oversaw scheduling of appointments and procedures, optimizing clinic efficiency and resource allocation.
- Managed badge production process for parents and guests, ensuring accurate identification and streamlined entry.
- Coordinated patient transport logistics to ensure timely transfers to other facilities.
- Facilitated timely medication delivery to nurses utilizing the tubing system to enhance patient care.
- Executed timely updates to state website to ensure accurate newborn screening resources.
Office Coordinator
Hospital for Special Care
New Britain, CT
07.2023 - 12.2025
- Coordinate physician schedules, enhancing efficiency and patient satisfaction.
- Manage insurance processes and authorizations, ensuring seamless patient care.
- Facilitate meetings and training sessions, fostering effective communication.
- Oversee ordering and reimbursements, optimizing resource allocation.
- Maintain accurate records and reports, supporting informed decision-making.
- Streamlined scheduling process for patient referrals, enhancing appointment efficiency and boosting patient satisfaction ratings.
- Coordinated communication between physicians and representatives, fostering strong partnerships that improved service delivery.
- Implemented a new electronic tracking system for managing physicians' time off, resulting in reduced scheduling conflicts and improved workflow.
- Trained new hires on administrative procedures, ensuring a knowledgeable and efficient team while promoting a positive work environment.
- Analyzed patient appointment data to enhance scheduling strategies, resulting in measurable improvements in appointment efficiency.
- Facilitated training sessions for new hires, ensuring a skilled team that promotes a supportive and efficient office environment.
- Maintained accurate records and reports to support informed decision-making, contributing to enhanced operational effectiveness.
- Streamlined patient scheduling processes, leading to marked gains in appointment efficiency and significantly enhancing patient satisfaction.
- Documented and distributed meeting minutes for leadership discussions.
Schedule Coordinator
Hospital for Special Care
New Britain, CT
02.2021 - 07.2022
- Coordinate unit schedules to ensure optimal staffing and high-quality patient care.
- Efficiently process PTO requests, maintaining continuity and minimizing disruptions.
- Maintain accurate attendance records, ensuring precise payroll data and reducing errors.
- Train staff in Kronos, enhancing their ability to manage schedules independently.
- Communicate with managers to foster a supportive environment and boost team morale.
- Optimized unit schedules and staffing allocations, ensuring optimal coverage that significantly enhanced patient care quality.
- Tracked attendance and processed time corrections meticulously, delivering accurate payroll data and reducing discrepancies effectively.
- Implemented training sessions for staff on Kronos timekeeping, empowering them to manage their schedules more efficiently and independently.
- Streamlined the processing of PTO and peer exchange requests, minimizing staffing disruptions and ensuring operational continuity for the unit.
- Ensured new employees received timely access to EMR systems and email accounts.
- Facilitated onboarding process by configuring new employees' time clock systems.
- Monitored open positions and adjusted listings to align with unit requirements.
Patient Support Associate
Hospital for Special Care
New Britain, CT
10.2019 - 02.2021
- Process incident reports accurately, contributing to improved patient care protocols.
- Implemented incident reporting processes to enhance patient safety, leading to noticeable improvements in care protocols.
- Monitored patient behaviors using Avasure/Camera systems, ensuring timely interventions and contributing to overall safety.
- Collaborated with multidisciplinary teams to develop tailored care plans, improving patient outcomes and satisfaction.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing operational efficiency.
- Facilitated one-on-one sessions with patients to enhance acclimatization to new environments.
Sales Associate
Citgo/Food Bag
Newington, CT
10.2011 - 04.2018
- Enhanced store cleanliness and organization, improving customer shopping experience.
- Streamlined order receiving process, reducing processing time and increasing efficiency.
- Collaborated with team to maintain product displays, boosting sales and customer satisfaction.
- Managed inventory processes, ensuring timely stock replenishment and reducing product shortages, which enhanced customer satisfaction.
- Coordinated with suppliers for efficient order placement, improving delivery timelines and fostering positive vendor relationships.
Pharmacy Tech
CVS
New Britain, CT
10.2015 - 03.2016
- Filled prescriptions accurately, enhancing patient care and medication delivery.
- Communicated with doctors to clarify prescriptions, reducing errors and improving service.
- Managed inventory, reducing waste and ensuring medication availability.
- Completed RX training, applying skills to improve prescription processing.
- Executed efficient register operations, boosting customer satisfaction and workflow.
Sales Associate
Target
Newington, CT
10.2012 - 01.2013
- Restocked shelves to ensure product availability, enhancing customer satisfaction.
- Delivered exceptional customer service, resolving inquiries efficiently.
- Collaborated with team to achieve daily sales targets, improving store performance.
- Worked as a team to achieve daily sales targets, enhancing store efficiency and driving customer satisfaction through effective communication.
Management Team
Dunkin Donuts
Newington, CT
02.2011 - 05.2012
- Led shift operations, optimizing team efficiency and enhancing customer satisfaction.
- Managed employee schedules, ensuring adequate coverage and smooth operations.
- Handled payroll processing, maintaining accuracy and timely payments.
- Trained and mentored new employees, fostering a collaborative team environment that enhanced service quality and employee retention.
- Managed shift operations, ensuring optimal staffing levels that resulted in reduced wait times and improved customer satisfaction.
- Analyzed sales data to optimize scheduling, leading to a more efficient workforce and noticeable gains in daily sales performance.
- Implemented payroll processes that streamlined operations, ensuring timely and accurate employee compensation while maintaining compliance.
Education
CRIMINAL JUSTICE
Tunix
Farmington, CT08.2018
GENERAL STUDIES/GED - undefined
New Britain High
New Britain, CT06.2009
Skills
- Microsoft Word, Excel, Kronos, Scheduling, Customer Service, Team Leadership, Training, Communication, Smartlix, Epic
- Problem Solving, Time Management, Healthcare Administration, Insurance, Patient Care
Timeline
Health Unit Coordinator NICU
Connecticut Children’s Hospital
05.2026 - Current
Office Coordinator
Hospital for Special Care
07.2023 - 12.2025
Schedule Coordinator
Hospital for Special Care
02.2021 - 07.2022
Patient Support Associate
Hospital for Special Care
10.2019 - 02.2021
Pharmacy Tech
CVS
10.2015 - 03.2016
Sales Associate
Target
10.2012 - 01.2013
Sales Associate
Citgo/Food Bag
10.2011 - 04.2018
Management Team
Dunkin Donuts
02.2011 - 05.2012
CRIMINAL JUSTICE
Tunix
GENERAL STUDIES/GED - undefined
New Britain High