Rhina Guevara
SAM'S CLUB, KATY, TEXAS
Katy,TX
2
Languages
22
years of professional experience
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Work History
Optician
21 Years 6 Months- Provides a range of services and offered solutions to customers in their vision and eye healthcare needs.
- Educates members on lens options, coatings, care instructions, and frame selection.
- Enhances patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Measures pupillary distance and fitted eye wear for accurate alignment and comfort.
- Coordinate with optical lab and associates to resolve order issues and delivery delays.
- Verifies lens quality, prescription accuracy, and order details before dispensing eye wear.
- Calibrates seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacts patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusts, repairers, and sanitizes frames to maintain safe, professional presentation.
- Provides exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Train newer associates on measurements, frame adjustments, and optical department workflow.
- Maintaines compliance with optical standards, store procedures, and member service expectations.
Education
BBA - Finance
Business administration with concentration in finance
High School Diploma
No Degree - Accounting
Associate
Skills
Eyewear repair
Prescription interpretation
Verifying prescriptions
Prescription validation
Product recommendations
Frame adjustments
Product and service recommendations
Decision-making
Problem-solving
Teamwork
Accomplishments
- Achieved [Result] by completing [Task] accurately and efficiently.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
SAM'S CLUB, KATY, TEXAS
04.2005 - CurrentRead More
Houston Community College
No Degree from Accounting
Read More
Souther New Hampshire University
BBA from Finance
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Stratford High School
High School Diploma
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Personal Information
Title: Sales / Business Development Professional
Section name
- Key Competencies
- Customer Service
- Focused
- Self-Assessment
- Assisting customers
- Make the best choices for their needs.
- Fully attentive.
- Strong relationships and procedures.
- Bilingual
- Sales Accomplishments:
- Consistently met and/or exceeded quotas. High level achievements recognition.
- Helped to lead peers by example and by fostering healthy customer engagement and drive business.
- Successfully ran the optical as an acting key holder various times throughout the years.
- Streamlined sales and customer information management processes, increasing quality and quantity of accepted quoted customers referrals and overall best in customer solutions.
- Communicated effectively with a wide variety of individuals.
- Increased overall sales productivity and customer satisfaction.