Rhion Johnson
Moraine,OH
Summary
Customer Service Representative with a background in providing exceptional support with inbound calls, and resolving provider inquiries. Skilled in communication, problem-solving, and maintaining positive encounters with providers. Demonstrated ability to contribute to provider satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by mentoring, sharing knowledge, and best practices in provider service operations.
Overview
6
6
years of professional experience
Work History
Provider Services Representative
CareSource
Dayton, Ohio
08.2022 - Current
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with providers.
- Answered inbound calls and provided highest level of professionalism and knowledgeable service to every provider.
- Compiled detailed reports on authorizations activities including denials and appeals.
- Documented call details accurately to maintain comprehensive provider records.
- Assisted in training new representatives on call handling procedures and best practices.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Educated providers on authorization processes and requirements.
Collections Agent
Synchrony Financial Inc
Kettering, Ohio
10.2019 - 07.2022
- Managed customer accounts to facilitate timely payments and resolve billing issues.
- Communicated with customers to address payment inquiries and negotiate repayment plans.
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Documented customer interactions and maintained detailed records regularly.
Education
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OHSkills
- HIPAA compliance
- Problem resolution
- Teamwork and collaboration
- Problem-solving skills
- Communication skills
- Quality assurance
- Time management
- Willingness to learn
- Training and mentoring
Timeline
Provider Services Representative
CareSource
08.2022 - Current
Collections Agent
Synchrony Financial Inc
10.2019 - 07.2022
Some College (No Degree) - Business Management
Sinclair Community College