Rhiyan "Yani" Robles
Dallas,TX
Summary
Self-motivated professional with over a decade in cosmetology, successfully managing a boutique salon while fostering strong guest relationships and operational efficiency. Experienced in conflict resolution and team management, leveraging a background in Human Resources and Retail Management to enhance guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Captain/Shift Lead
Barcelona Wine Bar
Dallas, TX
01.2026 - Current
- Supervised daily operations to ensure team efficiency and service quality.
- Trained new employees on company policies and operational procedures.
- Conducted performance evaluations to support employee development initiatives.
- Helped employees accomplish tasks during peak periods.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Booth Rental
Self-employeed
Fort Worth, USA
06.2017 - Current
- I am currently running a small boutique salon in Fort Worth. With this I manage crafting strong relationships with my guests and spend anywhere from one to six hours providing them with solutions and strong guest service and hospitality.
Senior Educator | Phase III-IV Instruction
AVEDA Institute of Arts & Sciences
Dallas, USA
08.2023 - 08.2025
- Led curriculum instruction in advanced cutting, coloring, and corrective techniques aligned with AVEDA standards.
- Taught multiple professional extension methods, ensuring technical competency and real-world application.
- Played a key role in preparing students for successful salon placement through mentorship, technical refinement, and industry expectations.
- Consistently achieved high student retention rates and exceptional feedback scores for instructional quality and engagement.
- Educated Phase III-IV students in advanced cosmetology techniques, with a primary focus on salon readiness, professional viability, and guest experience.
- Developed engaging lesson plans for beauty and wellness programs.
- Facilitated hands-on training sessions for students in cosmetology techniques.
Master Stylist/ Educator
Lemongrass Salon
01.2014 - 01.2017
- Master Stylist Level with a retention rate of 92%.
- I worked my way up pretty quickly and received my first stylist level promotion in as little as 12 months with most of my peers on a 24 month path.
- I was a shift leader handling customer issues and helping motivate my team to succeed and become a top reviewed, top performing location.
- Shortly before leaving the salon I became an educator for our new talent. Crafting a training program that helped provide consistency and an authentically individualized experience for each of our guests.
Operations Manager
Best Buy
Lake Worth, USA
01.2009 - 08.2014
- Managed daily operations to ensure smooth store performance.
- Oversaw recruitment, selection, onboarding, training, and disciplinary actions for staff.
- Led customer experience initiatives and managed cash wrap team to enhance service quality.
- Managed conflict resolution for customers while overseeing hiring, coaching, goal planning, and professional terminations for all employees.
- Oversaw employee training programs to enhance team skills.
- Created store schedules for multiple departments while managing a team of over 20 associates.
- Assisted in scheduling staff to meet customer demands effectively.
- Facilitated communication among departments to resolve issues promptly.
- With a passion for training and education I quickly became the leader of the Team Satisfaction committee; focused on the overall health and satisfaction of the team.
- I opened/Closed the store as well as provided support on mid-shifts.
- Key holder. Closed 15 Registers nightly as well as managed the deposit when closing.
Education
Ogle School of Hair Skin and Nails -
Ogle School of Hair Skin and Nails
01-2014
Navarro College - Psychology
Navarro College
01-2011
Skills
- Guest experience enhancement
- Relationship management
- Scheduling for retail operations
- Deposits and register operations
- Closing/opening
- Training and coaching
- Interviewing
- Onboarding
- Leadership
- Customer service
- Effective communication
- Conflict resolution
- Problem solving
- Relationship building
Phone
cell, 469-873-2771
Professional License
#1600401, Licensed Cosmetologist
Timeline
Captain/Shift Lead
Barcelona Wine Bar
01.2026 - Current
Senior Educator | Phase III-IV Instruction
AVEDA Institute of Arts & Sciences
08.2023 - 08.2025
Booth Rental
Self-employeed
06.2017 - Current
Master Stylist/ Educator
Lemongrass Salon
01.2014 - 01.2017
Operations Manager
Best Buy
01.2009 - 08.2014
Ogle School of Hair Skin and Nails -
Ogle School of Hair Skin and Nails
Navarro College - Psychology
Navarro College