Kevin Powell
Aspers,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Banquet Captain
Wyndham
Gettysburg, Pennsylvania
03.2017 - Current
- Supervised banquet staff to ensure seamless event execution.
- Coordinated with kitchen team for timely food service delivery.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Communicated with clients to confirm event details and requirements.
- Resolved guest inquiries promptly to enhance overall experience.
- Trained new staff on service standards and procedures.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
Caterer
JDK Catering
Camp Hill, Pennsylvania
08.2016 - 02.2017
- Coordinated with team members to facilitate seamless event execution.
- Configured and styled event spaces to meet client specifications.
Server/Bartender
Pub and Restaurant
Gettysburg, PA
10.2014 - 07.2016
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Bachelor of Arts - Advertising
Duquesne University
Pittsburgh, PASkills
- Hospitality organization
- Guest experience enhancement
- Quick problem solving
- Customer service
- Client communication
- Strong work ethic
Timeline
Banquet Captain
Wyndham
03.2017 - Current
Caterer
JDK Catering
08.2016 - 02.2017
Server/Bartender
Pub and Restaurant
10.2014 - 07.2016
Bachelor of Arts - Advertising
Duquesne University