Rhobor Efeurhievwe

• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Directed dispatching, routing, and tracking of 20 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Scheduled and organized delivery routes.

• Provided multi-channel support (phone, email, chat) for insurance-related inquiries and billing concerns.
• De-escalated customer complaints professionally, often converting negative experiences into positive resolutions.
• Assisted customers in filing initial claims and explained next steps in a clear, patient manner.
• Trained and mentored 3 new hires on internal systems and customer handling best practices.

• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Logged call information and solutions provided into internal database.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Navigated multiple computer systems and applications to find information.
• Maintained up-to-date knowledge of product and service changes.

• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed comprehensive knowledge of

products, sales, and promotions, enabling

accurate responses to customer inquiries

highlighting expertise and sales skills.

• Exemplified self-guided leadership during emergencies, evaluating situations and

administering first aid, highlighting

professionalism and quick thinking.