Samona Dodd
Spartanburg,SC
Summary
Dynamic professional with extensive dispatch operations experience at Spartanburg Regional Medical Center. Demonstrated expertise in billing reconciliation and logistics coordination, resulting in improved service efficiency. Strong problem-solving skills and team leadership capabilities have led to enhanced patient transport outcomes and increased customer satisfaction. Proficient in Epic and Salesforce, ensuring precise documentation and coverage verification.
Overview
8
8
years of professional experience
Work History
Dispatcher
Spartanburg Regional Medical Center
Spartanburg, USA
05.2023 - Current
- Manage high-volume dispatch operations for patient transportation services.
- Process and reconcile Modivcare billing while ensuring documentation accuracy.
- Utilize Epic to verify patient eligibility, schedule transports, and maintain real-time records.
- Coordinate with drivers, care teams, and vendors to reduce delays and improve outcomes.
Customer Service Representative
Transcom
Greenville , South Carolina
10.2022 - 05.2023
- Delivered customer support across email, live chat, and social media platforms.
- Resolved billing, refund, and reservation issues utilizing Zendesk and chat tools.
- Identified upsell opportunities, resulting in improved satisfaction metrics.
- Provided technical assistance to customers through phone and chat interactions.
- Documented customer interactions in support ticketing system for future reference.
Delivery Manager
UST Transport
12.2019 - 10.2022
- Led and coached a team of 10 drivers to meet service KPIs.
- Managed escalations, billing issues, and payroll corrections.
- Supported revenue growth and client retention initiatives.
Dispatch Representative
UST Transport
09.2019 - 12.2019
- Scheduled drivers and coordinated logistics operations.
Funding Analyst
American Credit Acceptance
08.2017 - 09.2019
- Reviewed employment and income documentation for funding approvals using Salesforce.
Education
High School Diploma -
Dorman High School
05-2011
Skills
- Epic and Modivcare billing
- EPIC utilization
- Dispatch operations and scheduling
- Billing reconciliation and documentation
- Logistics coordination
- Problem solving and conflict resolution
- Database management and updates
- Adaptability and flexibility
- Coverage verification
- Live chat support
- Customer service and engagement
- Salesforce and Zendesk proficiency
- QuickBooks and Intercom expertise
- Process improvement strategies
- Team leadership
Timeline
Dispatcher
Spartanburg Regional Medical Center
05.2023 - Current
Customer Service Representative
Transcom
10.2022 - 05.2023
Delivery Manager
UST Transport
12.2019 - 10.2022
Dispatch Representative
UST Transport
09.2019 - 12.2019
Funding Analyst
American Credit Acceptance
08.2017 - 09.2019
High School Diploma -
Dorman High School