Rhod Marcelus
Fort Myers,FL
Summary
Results-driven Physician Services Contract Analyst with expertise in managing physician contracts, ensuring regulatory compliance, and optimizing financial outcomes. Adept at analyzing healthcare data, and providing actionable insights to support decision-making with a willingness to learn more skills to excel at this role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Liaison
Lee Health
10.2022 - Current
- Acted as a liaison among patients, families, and healthcare providers, proficiently addressing patient concerns and ensuring their needs were met promptly.
- Increase patient satisfaction scores by 15% through proactive communication and support initiatives, resulting in improved overall patient experience and retention rates.
- Strong communication skills to competently solve and facilitate simple and complex situations, contributing to a positive practice culture and performance.
- Provided comprehensive clerical support including handling calls, coordinating consultations, managing correspondence, and maintaining meticulous records of patient admissions and discharges.
- Participated in quality improvement initiatives, contributing to the development of best practices and standards in patient care.
Planning & Performance Management
Department Of Health
08.2023 - 12.2023
- Enhanced employee engagement through tailored training programs and workshops.
- Implemented a comprehensive analysis of the department for staff members, resulting in a 25% decrease in employee turnover rates and a 20% increase in overall staff satisfaction, contributing to a more stable and engaged workforce.
- Facilitated open communication among team members through regular meetings and status updates, promoting a transparent work environment where collaboration thrived
- Led a cross-functional team of 12 in the Department of Health to develop and execute strategic health programs, resulting in a 25% increase in community engagement
Case Pick Technician
Lee Health
02.2021 - 10.2022
- Implement quality control measures to ensure accuracy in case picking.
- Develop and maintain standard operating procedures for case picking to ensure consistency and compliance with industry standards.
- Utilized automated barcode scanning system and real-time inventory tracking software; reduced errors in case picking process by 40% and improved order fulfillment accuracy to 90%
Education
Bachelor of Science - Healthcare Administration
Florida Gulf Coast University
Fort Myers, FL12.2023
Associate of General Studies - General Studies
Florida SouthWestern State College
Fort Myers, FL12.2021
Skills
- Contract Management
- Healthcare Industry Knowledge
- Problem Solving & Critical Thinking
- Project Management
- Leadership
- Adaptable
- Data Collection & Analysis
Accomplishments
- Formulated and executed county-wide health initiatives for the elderly, enhancing community well-being and awareness.
- Orchestrated organization-wide assembly to optimize internal and external operations, identifying opportunities for comprehensive improvement.
- Spearheaded the concurrent completion of ten projects, maintaining strict adherence to deadlines and delivering exceptional results.
Certification
- GRC Analyst
- ISC2
- PMP
Languages
English
Haitian Creole
Timeline
Planning & Performance Management
Department Of Health
08.2023 - 12.2023
Patient Care Liaison
Lee Health
10.2022 - Current
Case Pick Technician
Lee Health
02.2021 - 10.2022
Bachelor of Science - Healthcare Administration
Florida Gulf Coast University
Associate of General Studies - General Studies
Florida SouthWestern State College