Rhoda Smith
Huntington,West Virginia
Summary
Experienced and driven Customer Service Representative with superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Results Companies
Huntington, West Virginia
05.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
AT&T Call Center
Huntington, WV
02.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
The Results Companies
Huntington, West Virginia
08.2015 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Amazon
Huntington, WV
11.2013 - 01.2014
- Assisted customers with placing orders, tracking orders and general account information
- Also was part of Kindle Fire Mayday technical assistant that launched that year, providing customers with technical support for their new Kindle Fire
Customer Service Representative
E-Tech
Huntington, WV
11.2013 - 01.2014
- Made outbound calls to obtain sales for home warranty plans
Education
High School Diploma -
Buffalo High School, Kenova West Virginia
06.1990
Diploma - Information Technology
Wayne County North Vocational Technical School
Huntington, West Virginia06.1990
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Order and Refund Processing
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
The Results Companies
05.2020 - 05.2021
Customer Service Representative
AT&T Call Center
02.2019 - 01.2020
Customer Service Representative
The Results Companies
08.2015 - 02.2019
Customer Service Associate
Amazon
11.2013 - 01.2014
Customer Service Representative
E-Tech
11.2013 - 01.2014
High School Diploma -
Buffalo High School, Kenova West Virginia
Diploma - Information Technology
Wayne County North Vocational Technical School
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