Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rhonaisha Rowell

Danville,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. I am experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

20
20
years of professional experience

Work History

Shift Manager

Walgreens
Danville, IL
08.2021 - Current
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Resolved conflicts between staff members in a professional manner.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

General Manager

Burger King
Danville, IL
11.2011 - 08.2021
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Server

Monical's Pizza
Danville, Illinois
11.2004 - 08.2008
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.

Education

GED -

Mid-West Institute
Chicago, IL
05-2000

Skills

  • Quality Assurance
  • Safety Compliance
  • Equipment Troubleshooting
  • Supply Ordering
  • Inventory Control
  • Team Development
  • Schedule oversight
  • Staff Development
  • Cash Handling
  • Documentation And Reporting
  • Shift checklists
  • Delegating Work
  • Training and mentoring
  • Employee Training
  • Interpersonal Skills
  • Schedule Management
  • Hiring and Recruiting
  • Punctual and Reliable
  • Compliance understanding
  • Workplace Safety
  • Opening and closing procedures
  • Energetic and Enthusiastic
  • Staff Training and Onboarding
  • Staff Motivation
  • Policy administration
  • Decision-Making

Affiliations

  • Reading
  • Foot-ball mom
  • Church Clerk

Timeline

Shift Manager

Walgreens
08.2021 - Current

General Manager

Burger King
11.2011 - 08.2021

Server

Monical's Pizza
11.2004 - 08.2008

GED -

Mid-West Institute

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Rhonaisha Rowell