Rhonda Aylward
Palmetto
Summary
Dynamic, results-driven professional seeking a challenging opportunity in a progressive environment that fosters growth. Proven ability to prioritize multiple tasks independently in fast-paced settings, complemented by resilient decision-making skills and exceptional problem-solving capabilities. Detail-oriented and outgoing individual recognized for a strong work ethic, outstanding communication skills, and effective time management. Committed to delivering excellent customer service while maintaining a positive and motivated approach to all responsibilities.
Overview
21
21
years of professional experience
Work History
Public Service and Exemptions Specialist
Manatee County Property Appraiser's
Bradenton, FL
06.2016 - Current
- Assist in developing strategies for property appraisal processes and procedures.
- Collaborate with departments to enhance communication and workflow efficiencies.
- Evaluate appraisal reports for compliance with local and state regulations.
- Implement training programs for staff.
- Lead initiatives to streamline data collection methods, increasing operational efficiency.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conduct follow-up calls to ensure resolution of issues and maintain client relationships.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the organization alike.
Foodservice Manager
School District of Manatee County
Palmetto, FL
10.2005 - 06.2016
- Manage and oversee the foodservice program to ensure that it meets all state and federal guidelines and school policies.
- Create job flows and train foodservice personnel.
- Work with staff, students and parents to educate and accommodate the needs of the students. For example: special diets and allergens
- ServSafe certified
- Fluent in One Source program
- Maintain daily accountability and production records
- Create and place weekly orders
- Submit monthly inventory
- Oversee and maintain labors hours, allocations
- Reconcile and submit biweekly payroll.
- Monitor food preparation and maintain high standards of sanitation and safety according to HACCP guidelines.
Education
High School Diploma -
Palmetto High School
Palmetto, FL06-1990
Skills
- Customer relations
- Expert problem solving
- Documentation management
- Root-cause analysis
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Administrative support
- Data collection
- CRM
- Building rapport
Timeline
Public Service and Exemptions Specialist
Manatee County Property Appraiser's
06.2016 - Current
Foodservice Manager
School District of Manatee County
10.2005 - 06.2016
High School Diploma -
Palmetto High School