Cathy Koertge

• Processed exemption applications and checked supporting documents for accuracy.
• Conducted research on property transfers, parcel splits, and homestead eligibility to support accurate file management.
• Assisted customers with public records assessment inquiries to ensure accurate information delivery.
• Reviewed Broward County parcel records and tracked ownership updates.
• Engaged in training sessions to enhance compliance knowledge.
• Developed training materials for new hires to facilitate understanding of company procedures and policies.

• Scheduled appointments and coordinated client communications for equine clinic visits.
• Managed incoming phone calls and efficiently routed messages to veterinary staff, ensuring timely communication.
• Processed invoices and payments, and provided comprehensive support for billing tasks to streamline financial operations.
• Supported veterinarians with administrative tasks and facilitated daily workflow, contributing to clinic efficiency.
• Handled confidential documents in an organized manner according to established protocol.
• Maintained patient records and updated medical charts for horses.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.

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• Assessed client needs to develop tailored design recommendations.
• Advised on color palettes, textures, and style directions.
• Collaborated with vendors, showrooms, and contractors to finalize material selections.
• Maintained organized records of all design files and documents.
• Managed purchase orders, ensuring timely follow-up and product delivery.

• Managed showroom inventory and tracked incoming merchandise.
• Trained associates on showroom procedures and customer handling.
• Resolved customer complaints in a timely manner while maintaining professionalism.
• Assisted sales staff with customer needs and product selection.
• Trained new employees on company policies and procedures.
• Managed daily operations such as opening and closing procedures, cash handling, restocking shelves.

• Scheduled in-home consultations and installation visits for Decorating Den projects.
• Reviewed measurements and specifications for accurate decorating proposals and quotes.
• Advised clients on finish choices, patterns, and product coordination.
• Managed budgets for various projects to ensure financial accuracy.