Rhonda Baray
Maricopa,AZ
Summary
Detail-oriented collections agent skilled in managing delinquent accounts and training junior staff. Committed to resolving disputes and maintaining high service standards to foster strong customer relationships.
Overview
13
13
years of professional experience
Work History
Collections Agent
Alliance Data
Westminster, CO
01.2017 - 02.2025
- Managed collections process for delinquent accounts to improve overall recovery rates.
- Trained and mentored junior agents on best practices for efficient collections.
- Resolved customer disputes by negotiating payment arrangements in a timely manner.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Office Manager
Fulton Denver
Denver, CO
01.2012 - 01.2017
- Managed office operations, ensuring efficiency in daily workflows and resource allocation.
- Coordinated communication between departments to enhance collaboration and streamline processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented inventory control systems to improve supply chain management and reduce costs.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
High School Diploma -
Northeastern Juinor College
Sterling, COSkills
- Skip tracing
- Account management
- Billing procedures
- Account auditing
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
Timeline
Collections Agent
Alliance Data
01.2017 - 02.2025
Office Manager
Fulton Denver
01.2012 - 01.2017
High School Diploma -
Northeastern Juinor College