Rhonda Becerra
Davenport
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Results-oriented with a track record of driving positive outcomes and achieving sales targets.
Overview
16
16
years of professional experience
Work History
District Community Manager
Sun Communities
Davenport
2019.06 - 2026.01
- Developed community engagement programs to enhance resident relationships.
- Organized social events to foster a sense of belonging among residents.
- Coordinated communication between management and residents for issue resolution.
- Managed online platforms to promote community activities and updates.
- Implemented safety protocols to ensure a secure living environment for residents.
- Managed sales team performance through regular training and feedback sessions.
- Collaborated with marketing to create promotional materials and campaigns.
- Oversaw inventory management to ensure product availability for sales initiatives.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Managed client relationships through regular follow-ups and communication updates.
- Developed product knowledge through ongoing training and market research initiatives.
- Developed strong relationships with clients to understand their needs and preferences.
Probation Supervisor
Probation Management Group
Memphis
2009.09 - 2019.03
- Assisted probation officers in monitoring client compliance with court orders.
- Coordinated schedules for probation meetings and court appearances efficiently.
- Maintained accurate case files using case management software systems.
- Conducted client interviews to gather personal information and assess needs.
- Prepared reports summarizing client progress for probation officer review.
- Gathered social and legal data on each probationer and verified details.
- Monitored case progress and made notations in case files.
- Actively participated in community outreach activities in order to educate the public about offender rehabilitation programs.
- Maintained accurate records on caseloads using computerized systems.
Education
Associate of Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN2014-01
Skills
- Inventory management
- Team collaboration
- Customer relationship management
- Issue resolution
- Digital marketing
- Verbal and written communication
- Operations management
- Adaptability and flexibility
- Data entry accuracy
- Relationship building
- Effective communication
- Time management
- Sales tracking
- Sales and promotions
- Sales strategy assistance
- Sales goal setting
Languages
Spanish
Professional
Timeline
District Community Manager
Sun Communities
2019.06 - 2026.01
Probation Supervisor
Probation Management Group
2009.09 - 2019.03
Associate of Science - Criminal Justice
Southwest Tennessee Community College