Rhonda Bronson
Lake City,Florida
Summary
Dynamic professional with extensive experience in customer service and operations management at Home Depot. Proven ability to enhance customer satisfaction and resolve issues effectively. Skilled in multi-tasking and maintaining workplace safety, consistently achieving sales goals while mentoring team members. Committed to fostering positive customer relations and ensuring a seamless experience.
Overview
10
10
years of professional experience
Work History
Head Cashier
Home Depot
07.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Communicated with customers and team members to solve problems.
Assistant Manager
Dollar General
08.2016 - 02.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Front Desk Assistant
Shands Hospital
01.2016 - 07.2016
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Education
Bachelor of Science - Business Administration
Saint Leo University
Saint Leo, FL05-2018
Skills
- Customer service
- Workplace safety
- Customer relations
- Hospitality and accommodation
- Multi-tasking skill
- Positive attitude
Timeline
Head Cashier
Home Depot
07.2024 - Current
Assistant Manager
Dollar General
08.2016 - 02.2017
Front Desk Assistant
Shands Hospital
01.2016 - 07.2016
Bachelor of Science - Business Administration
Saint Leo University