RHONDA BUCK
Indianapolis,IN
Summary
Dedicated healthcare and customer service professional with 20+ years of experience in patient services, insurance verification, remote disaster dispatch, and high-volume call center support. Proven ability to work independently in fully remote environments while maintaining accuracy, professionalism, and exceptional service. Quickly adapts to new systems with strong attention to detail. Actively seeking remote roles in healthcare administration, customer service, or operations support.
Overview
24
24
years of professional experience
Work History
Information & Trip Planning Clerk
Metropolitan Transit System
- Provided trip planning, fare info, and customer support using MTS systems and digital tools.
- Completed daily system checklists; communicated service changes, delays, and detours to supervisors.
- Trained new hires and updated ATIS and website alerts; cross-trained in Transit Store and reception.
- Represented MTS at community outreach events; handled escalations and ensured service accuracy.
Information & Trip Planning Clerk
Metropolitan Transit System
- Provided trip planning, fare info, and customer support using MTS systems and digital tools.
- Completed daily system checklists; communicated service changes, delays, and detours to supervisors.
- Trained new hires and updated ATIS and website alerts; cross-trained in Transit Store and reception.
- Represented MTS at community outreach events; handled escalations and ensured service accuracy.
Clinical Assistant
IU Hospital
Indianapolis
08.2023 - 01.2025
- Managed patient intake, check-out, and return-to-clinic scheduling for outpatient services.
- Verified insurance eligibility and accurately updated patient records in clinical systems.
- Coordinated follow-up appointment scheduling and maintained HIPAA compliance throughout.
Clinical Assistant
IU Hospital
Indianapolis
08.2023 - 01.2025
- Managed patient intake, check-out, and return-to-clinic scheduling for outpatient services.
- Verified insurance eligibility and accurately updated patient records in clinical systems.
- Coordinated follow-up appointment scheduling and maintained HIPAA compliance throughout.
Remote Disaster Dispatch Specialist
Direct Interactions - American Red Cross
04.2020 - 01.2022
- Fully remote role - dispatched responses to natural disasters, fires, floods, and earthquakes from home.
- Located and communicated shelter, food, and lodging resources using internal and external systems.
- Created and maintained accurate client records ensuring data integrity under pressure.
- Demonstrated ability to manage critical workflows independently while working 100% remotely.
Remote Disaster Dispatch Specialist
Direct Interactions - American Red Cross
04.2020 - 01.2022
- Fully remote role - dispatched responses to natural disasters, fires, floods, and earthquakes from home.
- Located and communicated shelter, food, and lodging resources using internal and external systems.
- Created and maintained accurate client records ensuring data integrity under pressure.
- Demonstrated ability to manage critical workflows independently while working 100% remotely.
Bus Operator
Metropolitan Transit System
04.2015 - 10.2016
- Operated public transit buses safely on schedule; performed inspections and operated wheelchair lifts.
- Answered passenger route/schedule questions; communicated safety concerns to supervisors promptly.
Bus Operator
Metropolitan Transit System
04.2015 - 10.2016
- Operated public transit buses safely on schedule; performed inspections and operated wheelchair lifts.
- Answered passenger route/schedule questions; communicated safety concerns to supervisors promptly.
Technology Account Developer
Harte Hanks Market Intelligence
09.2000 - 04.2015
- Supported client Inside Sales Teams and performed receptionist and administrative duties.
- Updated client and company databases in Salesforce; monitored and verified sales opportunities.
- Provided multi-channel customer support via phone, email, and live chat in high-volume environment.
- Conducted quality audits and coaching for Tele-services staff; screened inbound calls.
Technology Account Developer
Harte Hanks Market Intelligence
09.2000 - 04.2015
- Supported client Inside Sales Teams and performed receptionist and administrative duties.
- Updated client and company databases in Salesforce; monitored and verified sales opportunities.
- Provided multi-channel customer support via phone, email, and live chat in high-volume environment.
- Conducted quality audits and coaching for Tele-services staff; screened inbound calls.
Education
Administrative Assistant - undefined
Penn Frost
San Diego01.2022
Skills
Patient Intake & Check-Out
Insurance Verification
Prior Authorization Support
Appointment Scheduling
Customer & Provider Support
Remote Disaster Dispatch
Inbound & Outbound Calls
Data Entry & Record Keeping
Team Training & Onboarding
Community Outreach
Escalation Handling
HIPAA Compliance
High-Volume Workflows
ATIS & Transit Systems
Microsoft Office & Excel
Cisco Finesse
OrbCad
Salesforce CRM
Noggin
EHR / Clinical Systems
Zoom & Microsoft Teams
Google Workspace
Proven Remote Worker
Self-Directed & Reliable
Virtual Team Collaboration
Digital Record Management
Remote Work Skills
- Proven Remote Worker
- Self-Directed & Reliable
- Virtual Team Collaboration
- Digital Record Management
Remote Availability
100% Remote Available
Personal Information
- Title: Remote Healthcare & Customer Service Specialist
- Availability: 100% Remote Available
Timeline
Clinical Assistant
IU Hospital
08.2023 - 01.2025
Clinical Assistant
IU Hospital
08.2023 - 01.2025
Remote Disaster Dispatch Specialist
Direct Interactions - American Red Cross
04.2020 - 01.2022
Remote Disaster Dispatch Specialist
Direct Interactions - American Red Cross
04.2020 - 01.2022
Bus Operator
Metropolitan Transit System
04.2015 - 10.2016
Bus Operator
Metropolitan Transit System
04.2015 - 10.2016
Technology Account Developer
Harte Hanks Market Intelligence
09.2000 - 04.2015
Technology Account Developer
Harte Hanks Market Intelligence
09.2000 - 04.2015
Administrative Assistant - undefined
Penn Frost
Information & Trip Planning Clerk
Metropolitan Transit System
Information & Trip Planning Clerk
Metropolitan Transit System