Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Rene Ingrassia

Conroe,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Health Information ClerkCall Center Benefit Specialist – Claims ProcessingPatient Service RepresentativePatient Service Representative

Location Preference

On-SiteRemoteHybrid
Location: Conroe, TX, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balance

Summary

Medical Administrative Professional with 10+ years’ experience in patient services, front desk operations, medical records, insurance verification, and referrals. Skilled in EMR/EHR systems (Athena, Onco, eClinicalWorks), HIPAA compliance, and claims processing. Known for supporting correct patient records, improving office workflows, and delivering exceptional patient care.

Health information professional with track record of maintaining accurate medical records and ensuring data privacy. Known for effective teamwork and adaptability in dynamic healthcare environments. Expertise in data entry, records management, and compliance with healthcare regulations.

Overview

8
8
years of professional experience

Work History

Health Information Clerk

Genesis Medical
Spring, TX
06.2023 - 01.2026
  • Verified patient records for accuracy and completeness, enhancing data reliability and supporting prompt clinical decision-making processes.
  • Used an electronic health record system to scan, index, and input over 150 documents.

Call Center Benefit Specialist – Claims Processing

Various Staffing Agencies
Remote
08.2019 - 03.2023
  • Clarified complex benefits inquiries to streamline members' understanding. Resolved high-volume customer inquiries. Coordinated with US teams to ensure correct claim handling.
  • Provided expert guidance on health insurance options and retirement plans.

Patient Service Representative

Sterling Ridge Orthopedics and Sports Medicine
Spring, TX
06.2018 - 07.2019
  • Managed patient intake, scheduling appointments, and insurance verification. Maintained correct medical records and documentation. Provided front desk support in a fast-paced clinical environment.
  • Managed patient inquiries and resolved issues to enhance customer satisfaction.

Patient Service Representative

Dr. Charles M.MD
Houston, TX
01.2018 - 06.2018
  • Managed patient intake, scheduling appointments, and insurance verification. Maintained correct medical records and documentation. Provided front desk support in a fast-paced clinical environment.
  • Managed patient inquiries and resolved issues to enhance customer satisfaction.

Education

Some College (No Degree) - General Studies

Lone Star College
Montgomery, TX
01-2019

Skills

  • Insurance Verification & Claims Processing
  • Medical Records Management
  • Front Desk- & Patient Scheduling
  • Referrals & Authorizations
  • Patient Intake & Data Entry
  • Office Workflow & Administrative Support

Timeline

Health Information Clerk

Genesis Medical
06.2023 - 01.2026

Call Center Benefit Specialist – Claims Processing

Various Staffing Agencies
08.2019 - 03.2023

Patient Service Representative

Sterling Ridge Orthopedics and Sports Medicine
06.2018 - 07.2019

Patient Service Representative

Dr. Charles M.MD
01.2018 - 06.2018

Some College (No Degree) - General Studies

Lone Star College
Rene Ingrassia