Samantha Chapman
Wood River,IL
Summary
Healthcare professional skilled in managing patient registration processes and administrative duties. Known for reliability, collaboration, and adapting to changing needs. Proficient in patient data management and effective communication.
Overview
10
10
years of professional experience
Work History
Patient Registration Clerk
Southern Illinois Healthcare Foundation
03.2021 - Current
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Organized daily work assignments for team members to maximize productivity and maintain high levels of customer satisfaction within the department.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
Customer Service
Schnucks
10.2018 - 03.2021
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded proactively and positively to rapid change.
Customer Service
Shop-N-Save
10.2014 - 10.2018
Education
No Degree - Early Childhood Development
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Roxana High School
Roxana05-2009
Skills
- Professionalism and Etiquette
- Strong Organization
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Healthcare industry understanding
- Medical terminology knowledge
- Data Entry
- Eligibility Determination
- Strong interpersonal skills
- Multitasking Abilities
Timeline
Patient Registration Clerk
Southern Illinois Healthcare Foundation
03.2021 - Current
Customer Service
Schnucks
10.2018 - 03.2021
Customer Service
Shop-N-Save
10.2014 - 10.2018
No Degree - Early Childhood Development
Lewis And Clark Community College
High School Diploma -
Roxana High School
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