Gisselle Merlos
Rosenberg,TX
Summary
Detail-oriented and bilingual administrative professional with extensive experience in healthcare, data entry, and customer service, seeking an administrative position to leverage diverse skills. Proven track record of managing records and supporting billing processes with exceptional accuracy and efficiency. Strong communicator adept at collaborating with cross-functional teams while upholding strict confidentiality and compliance standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Clerk
Lamar Consolidated ISD
2023.09 - 2025.04
- Manage high-volume inbound calls, assisting parents and students with inquiries and concerns
- Maintain accurate attendance records and update student information systems
- Schedule meetings and appointments for administrators, teachers, and counselors
- Provide front-office support while ensuring efficient daily operations
- Processed and organized documentation to ensure compliance with company policies.
- Assisted in data entry and maintained accurate records for various departments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Data Entry Clerk
Beacon Hill Staffing
2021.08 - 2023.01
- Reviewed and processed documentation for eligibility and recertification programs
- Conducted outbound calls to verify applicant information and request required documents
- Verified property ownership using state tax databases
- Collaborated with agencies to support housing assistance initiatives
- Participated in team meetings to improve processes
Administrative Assistant
Merc Medical Supply Co
2020.02 - 2021.06
- Managed multi-line phone system and scheduled patient appointments
- Verified insurance coverage and supported billing and coding processes
- Processed payments and maintained accurate financial records
- Coordinated urgent medical supply requests
- Maintained organized records and professional office environment
Education
Associate of Science - Health Sciences (Medical Office & Billing Specialist)
Ultimate Medical Academy
2024-01
Skills
- Medical Billing & Coding (CPT, ICD-10)
- Insurance Verification & Claims Processing
- HIPAA Compliance & Medical Records Management
- Data Entry & 10-Key (42 WPM)
- Patient Registration & Scheduling
- Revenue Cycle Support
- Customer Service & Communication
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- MS Teams
Certification
- Bilingual: English & Spanish
- HIPAA Essentials Certification
- Strong attention to detail and time management
- Team player and self-motivated
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant / Clerk
Lamar Consolidated ISD
2023.09 - 2025.04
Data Entry Clerk
Beacon Hill Staffing
2021.08 - 2023.01
Administrative Assistant
Merc Medical Supply Co
2020.02 - 2021.06
Associate of Science - Health Sciences (Medical Office & Billing Specialist)
Ultimate Medical Academy