Rhonda Burnett

Operations Manager

Priority Fulfillment Services/GXO

Southaven

10.2016 - 06.2025

Identifies operational issues and drives action for quick resolutions
Recognizes and solves typical problems that can occur in my work area
Effectively uses the Eddie/WMS system, engrave products, and take proper inventory
Execute improvement process in quality production while training associates
Created detailed reports on the performance of individual departments within operations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Monitored and improved efficiency of processes, team performance, and customer service.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Developed and implemented operational procedures to ensure quality standards are met.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Developed key performance indicators to measure effectiveness of operational processes.
Performed cost analysis for various projects to determine budget requirements.
Maintained accurate inventory records to track stock levels and minimize costs.
Analyzed data from daily reports to identify trends in production performance metrics.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Delivered positive customer experiences by implementing effective quality assurance practices.
Addressed customer concerns with suitable solutions.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Enforced federal, state, local and company rules for safety and operations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Oversaw financial management, budget management, accounting and payroll activities.
Improved morale and management communication by creating employee recognition and rewards practices.
Measured and reviewed performance via KPIs and metrics.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Guided employees on understanding and meeting changing customer needs and expectations.
Motivated and evaluated personnel for performance improvement and goal achievement.
Built strong operational teams to meet process and production demands.
Managed scheduling, training and inventory control.
Tracked and replenished inventory to maintain par levels.
Responded to information requests from superiors, providing specific documentation.
Presented performance and productivity reports to supervisors.
Collaborated with team leaders on quality audits.
Formed and sustained strategic relationships with clients.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Prepared staff work schedules and assigned team members to specific duties.
Structured HR consulting services to support clients during organizational developments and changes.