Rhonda Charles
Marketing Coordinator
Fort Worth,TX
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
International Flight Attendant
Flight Services International
2024.04 - Current
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
Business Services Manager
Southwest Airlines
2018.08 - 2024.02
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Hired, trained, developed, and directed staff of 10-25 Specialists and Mentored junior team members, strengthening their skills and contributing to employee development efforts.
- Reduced overhead costs through effective budget management and resource allocation including training, supervising, and motivating team members to achieve record-level production.
- Supported business management projects by monitoring staff and vendors, assessing and adjusting resources to sync with strategic plan, and tracking risks, issues and action items.
Owner, Luxury Event Planner
Precisely As Planned, LLC
1994.04 - 2021.12
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded product offerings by researching market trends and identifying potential growth opportunities resulting in 300% growth from 2013 to 2018. Grew in corporate, B2B, and non-profit sectors to stabilize growth.
Education
MBA - Aviation Administration
Embry-Riddle Aeronautical University - Daytona Beach
2018.08 - 2020.04
Skills
Business Administration
Leadership Development
Operations Management
Marketing Campaign Creation
- Digital Marketing
- Proposal Development
- Branding
- Market Analysis
Analytical Thinking
Timeline
International Flight Attendant
Flight Services International
2024.04 - Current
Business Services Manager
Southwest Airlines
2018.08 - 2024.02
MBA - Aviation Administration
Embry-Riddle Aeronautical University - Daytona Beach
2018.08 - 2020.04
Owner, Luxury Event Planner
Precisely As Planned, LLC
1994.04 - 2021.12
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