Rhonda Cottrell
Eugene,OR
Summary
Highly motivated employee with over 30 years of strong customer service skills, and a willingness to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Willamette Christian Center
Eugene, OR
09.2016 - Current
- Organize and oversee scheduling and calendar management for executives and staff.
- Demonstrate exceptional communication skills in written and verbal interactions, both internally and externally.
- Primary contact for navigating and resolving questions regarding project statuses and event timelines.
- Event planning for both staff and church, on-site and off-site, including retreats, seminars, staff parties, and staff appreciation.
- Coordinate the logistics, and prepare the agendas, minutes, and various documents needed for weekly staff meetings, monthly board meetings, and the Annual Business Meeting.
- Provided accurate, up-to-date information to external parties through emails, phone calls, and in-person interactions.
- Provide food and beverages through catering and other means for meetings, conferences, and various events.
- Manage facility rentals for both long-term tenants and events hosting 50 to over 1,000 participants. Coordinate event staffing, handle event billing, and provide excellent customer service for each event.
- Record audio and video for in-church announcement videos, as well as voiceovers for dramatic videos.
- Maintain confidential records and files related to executive operations.
Insurance Agent
Farmers Insurance Company
Eugene, OR
10.2013 - 08.2016
- Upsold products to policyholders and potential new clients.
- Explained different options to prospective clients, encouraging the sale of insurance policies that best fit their needs.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies, and answer questions.
- Pursued new clients through various marketing strategies to grow the existing portfolio of policyholders.
Law Office Receptionist
Schultz and Associates Law Center
Eugene, OR
04.2010 - 08.2013
- Pleasantly welcomed visitors and clients, answered phone calls, and maintained the front reception desk.
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Acted as a liaison between clients, vendors, and attorneys.
- Coordinated multiple schedules using an online calendaring system.
- Arranged case files, and maintained records and notebooks.
- Assisted in maintaining department attorney personnel files with the utmost confidentiality.
Education
License, Property & Casualty And Life & Health - Insurance Sales
Insurance License
Eugene, OR05.2014
High School Diploma -
New Hope Christian Academy
Broken Arrow, OK05.1987
Skills
- Customer service orientation
- Executive support
- Professional demeanor
- Scheduling expertise
- Information confidentiality
- Self-starter
Timeline
Executive Assistant
Willamette Christian Center
09.2016 - Current
Insurance Agent
Farmers Insurance Company
10.2013 - 08.2016
Law Office Receptionist
Schultz and Associates Law Center
04.2010 - 08.2013
License, Property & Casualty And Life & Health - Insurance Sales
Insurance License
High School Diploma -
New Hope Christian Academy