RHONDA DANIELS

• Retrieved, sorted, and processed physical discharge charts to ensure accurate and timely routing within Health Information Management (HIM) department.

• Entered data into electronic medical records at Northwell Health
• Organized and filed confidential records in compliance with medical center standards to maintain patient confidentiality and support efficient information retrieval. according to medical center standards
• Verified patient information and updated service documents

• Answered and routed incoming calls about medical records, providing clear communication and strong customer service to patients, providers, and hospital staff.

• Facilitated patient admission, discharge, and transfer processes to ensure seamless transitions.
• Executed clerical tasks to maintain efficient patient care unit operations.
• Maintained accurate patient charts during hospital stays.
• Managed intercom calls, assisted visitors, and sorted incoming mail to enhance communication and support.

• Greeted and directed patients and family members upon arrival, ensuring a positive first impression and smooth navigation of the unit.
• Answered telephones, screened and transferred calls to appropriate staff, facilitating timely communication and support for patient care.
• Scheduled patient treatments, procedures, and outpatient appointments.
• Transcribed physicians' orders accurately and in a timely manner.
• Prepared patient charts for admission, transfer, and discharge, ensuring compliance with hospital policies and contributing to efficient patient flow.

• Checked accuracy of patient food trays and orders to maintain compliance with dietary requirements.
• Loaded food trucks and delivered food trays to patients, ensuring adherence to dietary needs and preferences.
• Assisted in food preparation and serving to ensure timely delivery of meals in hospital food service department.

• Set up and broke down lunch line layout to support efficient meal service during peak hours.
• Maintained clean, organized, and hazard-free workstation to uphold safety and sanitation standards.
• Ensured guidelines were followed concerning food safety and sanitation.
• Prepared and ensured quality of daily food service, contributing to positive dining experience.