Rhonda Davis
Ona,West Virginia
Work Preference
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
I was the sole caregiver for my mother from September, 2023 through March 2026. Gaps in my employment reflect this.
Overview
20
20
years of professional experience
Work History
TMF Operations Assistant
Sage Therapeutics
Boston, MA
03.2022 - Current
- Support TMF document filing and quality control (QC) reviews to ensure compliance with Sage TMF standards and in accordance with ICH Guidelines for Good Clinical Practice (GCP) and Good Documentation Practices.
- Assist with eTMF business administration activities including processing and quality control reviews of user access and study directory requests.
- Assist Sage TMF Leads, Clinical Operations and Development representatives, and other Study Management Team members in running and distributing TMF reports to monitor TMF status and metrics throughout all study phases.
- Follow company SOPs, processes, and data structure.
Patient Care Advocate
CareXM
Lehi, UT
07.2021 - 12.2021
- Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Acted as liaison for hospital staff, physicians, patients and family members.
Senior Corporate Travel Consultant
BCD Travel
Atlanta, GA
07.2016 - 03.2021
- Coordinated domestic/international client travel to include airfare, hotel bookings, rental car and rail reservations.
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Rewards Redemption Specialist
Aspire Lifestyles
Alexandria, VA
11.2011 - 08.2014
- Redeemed credit card points for travel and merchandise for MasterCard clients.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Administrative Assistant/Collections Specialist
GC Services
Huntington, WV
08.2004 - 04.2006
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Received payment and posted to appropriate customer accounts.
Education
Certification - Medical Billing
American Academy of Professional Coders
Salt Lake City, UTA.A.S - Business Administration
Marshall University
Huntington, WVSkills
Medical Billing
Document management
Administrative support
Filing and data archiving
Spreadsheet management
Bookkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TMF Operations Assistant
Sage Therapeutics
03.2022 - Current
Patient Care Advocate
CareXM
07.2021 - 12.2021
Senior Corporate Travel Consultant
BCD Travel
07.2016 - 03.2021
Rewards Redemption Specialist
Aspire Lifestyles
11.2011 - 08.2014
Administrative Assistant/Collections Specialist
GC Services
08.2004 - 04.2006
Certification - Medical Billing
American Academy of Professional Coders
A.A.S - Business Administration
Marshall University