Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rhonda Davis

Seffner,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Quest Diagnostics
12.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Centene
11.2020 - 11.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Team player by working with others

Data Entry Clerk

Health Plans Services
12.2013 - 03.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Pharmacy Technician

Spectral Solutions
11.2007 - 08.2010
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Technician

Medco Health Solutions
11.1993 - 01.2006
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Diploma - Nursing

Erwin Technical
Tampa, FL
01-2006

Certificate of Technical Studies - Pharmacy

Brewster Technical College
Tampa, FL
06-1991

GED -

Buffalo Adult
Tampa, FL
02-1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Quest Diagnostics
12.2021 - 07.2023

Customer Service Representative

Centene
11.2020 - 11.2021

Data Entry Clerk

Health Plans Services
12.2013 - 03.2017

Pharmacy Technician

Spectral Solutions
11.2007 - 08.2010

Pharmacy Technician

Medco Health Solutions
11.1993 - 01.2006

Diploma - Nursing

Erwin Technical

Certificate of Technical Studies - Pharmacy

Brewster Technical College

GED -

Buffalo Adult

Similar Profiles

CREATE PROFILE
Rhonda Davis