Rhonda Doran
Ringgold,GA
Summary
Results-oriented business leader with more than 38 years of experience in day-to-day business operations in Retail management. As District Customer Service manager, demonstrated ability to train and manage multi-unit successfully in Nashville, TN, Chattanooga, TN and Huntsville, Florence and Decatur AL.
Overview
26
26
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
06.2021 - Current
- Led successful store remodel during 2021.
- Managed training and development of management staff and hourly associates.
- Ensured development and success of associates by providing adequate resources and recognition for performance.
Operations Manager
Bed Bath & Beyond Inc.
04.2019 - 06.2021
- Enhanced employee management by developing schedules, tracking time and administering payroll for 25 to 30 associates.
- Managed recruiting and hiring for new associates. Conducted initial training for all new employees and monitored their success.
- In charge of supply ordering and responsible for profitability through managed expenditures.
District Customer Service Manager
Bed Bath & Beyond Inc.
06.2007 - 04.2019
- Multi store experience with product training, registry training and overall customer service training.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Trained 10 + stores on Bridal Registry creation including maximizing registry sales and customer service interaction with couples.
- Trained, developed and mentored Customer service trainers in each store to maintain and follow-up on service standards daily.
- Consistently in top 20% of District trainers for all service measurables for 12 years. Ranked 9th in all measurables for service, registry, shrink and training in 2015.
- Worked closely with District Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Store Manager
Bed Bath & Beyond Inc.
07.2000 - 06.2007
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Planned, opened and managed 4 New stores between 2000 and 2007. Each store being profitable, within company shrink guidelines and maintained excellent customer service results.
- Achieved maximum bonus results by exceeding company shrink and customer service goals.
Education
Bachelor of Science - Management Information Systems
Tennessee Technological University
Cookeville, TN06.1984
Skills
- Multi-unit Training Manager
- Guest Services
- Inventory Control Procedures
- Merchandising Expertise
- Loss Prevention
- Cash Register Operation
- Product Promotion
Timeline
Store Manager
Bed Bath & Beyond
06.2021 - Current
Operations Manager
Bed Bath & Beyond Inc.
04.2019 - 06.2021
District Customer Service Manager
Bed Bath & Beyond Inc.
06.2007 - 04.2019
Store Manager
Bed Bath & Beyond Inc.
07.2000 - 06.2007
Bachelor of Science - Management Information Systems
Tennessee Technological University