Rhonda Ead

Addressed the concerns of current and prospective residents in a friendly and professional manner. Tour and lease apartments while meeting and exceeding goals.Inspected apartments during move-in and move outs, walking apartments and the community as needed. Prepared lease abstract for new tenant files, prepare monthly rent roll for supervisors review. Ensured that all property files are prepared and maintained in orderly and logical manner including leases and contracts. Maintained follow up on prospective tenants, entered service order while collaborating with maintenance and residents to facilitate repairs. Also organizes resident events, while promoting the community via social media marketing, direct mailing and outside marketing. Updated and monitored community mobile application via Internet.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Communicated effectively with owners, residents, and on-site associates.
• Distributed flyers to raise awareness of properties and attract more tenants.

Assisted the community manager in managing apartment community of 250 plus units for owners/property management firm with the goal of maximizing operating performance of the community while keeping records of financial transactions for apartment community. Addressed the concerns of current and prospective residents in a friendly and professional manner. Toured and leased apartments as necessary. Lead rent collection efforts, specifically with delinquent residents. This may involve lease termination, legal action and eviction. Inspected apartments during move-in and move outs, walking apartments and the community as needed. Filled the role of acting Community Manager when needed. Supervised the preparation of monthly bank deposit(s), ensuring adherence to owner/manager established deadlines, Followed up on all delinquencies by knocking doors, posting letters, executing occupancy checks and etc.. Obtained aging report for property manager and delivered standard correspondence to address tenant delinquencies. Participated in the performance oversight of all service contractors who perform contract services. Ensured that Tenant Handbook was maintained, up to date and ready for distribution to new tenants. Prepared lease abstract for new tenant files, prepare monthly rent roll for supervisors review. Ensured that all property files are prepared and maintained in orderly and logical manner including leases and contracts.

• Leveraged experience through vital management positions guiding business to success.
• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.

Conducted all business in accordance with owner/company Policies and Procedures, and all other laws pertaining to residential housing. Evaluated monthly operating reports and submitted the property owner's report in a clear, concise form. Trained, motivated and supervised all on-site staff in order to achieve operational goals of the community. This includes semiannual performance reviews, review and approval of time records, instructing and advising on-site staff of procedures and guidelines. Addressed the concerns of current and prospective residents in a friendly and professional manner. Helped set the standard on how Leasing Agents engage prospective and current residents. Toured and leased units as necessary. Maintained accurate resident data base and property financial data. Ensured all applicants, new move-ins, and renewals were entered into the database. Collected and accurately posted rent and other income. Made daily bank deposits. Processed account payable invoices and checks for approval by owner. Administered and managed renewal program. Assisted owner in preparation of weekly and monthly reporting. Implemented and monitored aggressive collection process for delinquencies. Participated in property inspections, quarterly, move-in and move-out. Maintained key control of occupied and vacant units. Addressed complaints and resolved issues in a timely and professional manner. Assisted with leasing responsibilities to maximize occupancy.

• Prepared Oak Park & assisted sister communities annual budget, scheduled expenditures, and collected monthly rent from tenants.
• Investigated and resolved any tenant complaints.
• Assessed market data to ascertain prospective development sites.
• Oversaw management of 3 properties while providing general service to tenants.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained sufficient number of units market-ready for lease.
• Developed and implemented marketing strategies to increase occupancy rates.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.