Rhonda Edsall
Foley,AL
Summary
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Henry Ford Allegiance Health
05.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
Administrative Assistant
Blumira,Inc.
01.2022 - 10.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Technical Care Associate
Henry Ford Health
08.2021 - 12.2021
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Used company software and databases to maintain records of services performed and patient conditions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Lab Technician
Henry Ford Health System
07.2009 - 03.2020
- Logged patient information and recorded results into system using Epic
- Recorded, reported and posted test results using Epic
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Education
ASCP,PBT - Phlebotomy
Baker College
Skills
- Documentation and reporting
- Epic Coding
- Records review
- Medical billing code accuracy
- Computer skills
- Data Entry
- Medical terminology knowledge
- Records Management Systems
- Account Balancing
- Customer Service
- Administrative Support
Timeline
Customer Service Representative
Henry Ford Allegiance Health
05.2023 - 03.2024
Administrative Assistant
Blumira,Inc.
01.2022 - 10.2022
Technical Care Associate
Henry Ford Health
08.2021 - 12.2021
Lab Technician
Henry Ford Health System
07.2009 - 03.2020
ASCP,PBT - Phlebotomy
Baker College
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