Rhonda Frame
WEST UNION,WV
Summary
Proven Operations Manager with a track record of enhancing team performance and accountability at Doddridge County Emergency Squad. Expert in operations management and employee relations, achieving significant improvements in efficiency. Skilled in problem-solving and staff management, ensuring optimal operational flow and customer service excellence. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
23
23
years of professional experience
Work History
Operations Manager
Doddridge County Emergency Squad
95 Marie Street
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Done all the QA of the charts for the billing company
- Directly Dealt with The Billing company regarding any issues/question
- Done all the scheduling of transports and Employees
EMT/Assistant Manager
Middlebourne EMS
Middlebourne, WV
08.2001 - 09.2018
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Done all the QA for the billing company
EMT/Assistant Operations Manager
Doddridge County Ambulance Authority
Smithton Road Smithburg, WV
06.2011 - 10.2016
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Done all the QA for the billing company
Education
High School Diploma -
River High School
Hannibal, OH05.1988
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
- Management
- Operations Oversight
Timeline
Operations Manager
Doddridge County Emergency Squad
10.2019 - Current
EMT/Assistant Operations Manager
Doddridge County Ambulance Authority
06.2011 - 10.2016
EMT/Assistant Manager
Middlebourne EMS
08.2001 - 09.2018
High School Diploma -
River High School