Rhonda Frazier
Atlanta,GA
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Prospect Airport Services
02.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Manager
Republic Services
11.2017 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05.2021
High School Diploma -
Jones College Prep
Chicago, IL06.1996
Skills
- Succession Planning
- Negotiation
- Facility Management
- Sound Judgment
- Recruitment
- Problem Resolution
- Staff Development
- Sales Planning and Implementation
Timeline
General Manager
Prospect Airport Services
02.2020 - Current
Sales Manager
Republic Services
11.2017 - 02.2020
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
High School Diploma -
Jones College Prep