Rhonda George
Store Manager
St Louis,MO
Summary
Dynamic Sales Manager with a proven track record at Dunkin Donuts, adept at developing impactful sales strategies and fostering strong client relationships. Skilled in training high-performing teams and utilizing market intelligence to drive revenue growth. Recognized for enhancing operational efficiency and empowering staff through motivational leadership.
Overview
4
4
Certifications
26
26
years of professional experience
Work History
Sales Manager
Baskin Robins
03.2019 - Current
- Developed targeted sales strategies to drive revenue growth and enhance customer engagement.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Fostered partnerships with local businesses to promote community involvement and collaborative marketing initiatives.
- Implemented staff scheduling systems, improving operational efficiency during peak hours.
- Conducted performance evaluations to ensure accountability and support professional growth.
- Managed key accounts through strategic planning and relationship building, enhancing customer loyalty.
- Led sales team through motivational coaching and implemented performance-based incentives to elevate results.
Sales Manager
Dunkin Dounuts
05.2010 - 01.2019
- Developed sales strategies to increase store revenue and enhance customer engagement.
- Led initiatives for promotional campaigns, increasing brand visibility within the community.
- Fostered relationships with local businesses to drive community engagement and promotional opportunities.
- Implemented staff scheduling systems to improve operational efficiency during peak hours.
- Conducted performance evaluations to ensure team accountability and support professional growth.
- Collaborated with management to develop budget forecasts and track financial performance metrics.
Banquet/Event Manager
Crown Staffing
Des Moines, IA
06.2000 - 04.2010
- Led planning and execution of large-scale banquet events, ensuring seamless operations and high client satisfaction.
- Developed and maintained relationships with vendors to enhance event service quality and cost-effectiveness.
- Managed event logistics, including room setup, catering coordination, and audiovisual requirements for optimal guest experience.
- Trained and mentored staff on best practices in customer service and event management protocols to improve team performance.
- Collaborated with marketing teams to promote upcoming events, driving increased attendance and engagement through targeted initiatives.
- Oversaw budget management for events, ensuring adherence to financial guidelines while maximizing resource allocation effectiveness.
- Implemented marketing strategies to promote banquet services and attract new clientele.
- Ensured adherence to budgets by monitoring expenses and negotiating with vendors.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor of Science - Hospitality Management
Iowa State University
Ames, IA05-2005
Skills
Sales expertise
Sales strategy
Solution selling
Sales presentations
Pipeline management
Market intelligence
Client management
Strategic planning
Sales team training
Sales team empowerment
Performance management
Staff management
Relationship building
Analytical problem solver
Communication skills
Motivational skills
Positive attitude
Systems and software expertise
Certification
Serv safe
Timeline
Sales Manager
Baskin Robins
03.2019 - Current
Sales Manager
Dunkin Dounuts
05.2010 - 01.2019
Banquet/Event Manager
Crown Staffing
06.2000 - 04.2010
Bachelor of Science - Hospitality Management
Iowa State University