Rhonda Gibson
Summary
Seeking a challenging career position where my skills can be applied to better serve the needs of a company. I have great motivation that I believe can enhance a company's business and values. I am a resourceful, quick-thinking, innovative person, who has a zero tolerance for failure. Being a highly organized person has helped me attain a strong background.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Manassas Park , VA
08.2023 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Assistant General Manager
Thomas legacey
Woodbridge, VA
04.2021 - Current
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
MACHINE OPERATOR
Cannon
Newport News
03.2020 - 04.2020
- Monitored production machinery during operation to identify and quickly resolve problems
- Followed jobs specifications to correctly set up the accessories and tools for each piece of equipment.
CROSSING GUARD
CROSSING GUARD
Jersey City, New Jersey
09.2019 - 12.2019
- Monitored flow of traffic to identify safe gaps for pedestrians
- Educated students and adults about traffic safety and crossing rules to improve overall safety
- Reported infractions to appropriate authorities to aide in prosecuting unsafe drivers.
CASHIER
7 Eleven
Jersey City, New Jersey
05.2018 - 04.2019
- Assisted customers with locating items, answering questions and providing direction and service
- Collected payment for customer purchases.
SANDWICH DELI
Classic Cafe - Deli
Secaucus, NJ
02.2017 - 04.2018
- Satisfied customers by, speedy and expert service for all needs.
SECURITY
Metro One - Security
Jersey City, NJ
04.2016 - 12.2016
- Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations.
BLUE APRON - FOOD STORAGE ASSOCIATE
Blue Apron
Bayonne, NJ
02.2015 - 11.2015
- Received and routed incoming food, packages, and deliveries
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs.
SCANNER
DHL
Secaucus, NJ
05.2013 - 01.2015
- Received and routed incoming mail, packages, and deliveries.
OFFICE ASSISTANT
Dr. Patel Office
Jersey City, NJ
10.2010 - 03.2011
- EKG Testing
- Scheduling Patients Appointments
- Patient Vital Testing
- Blood work Testing
- Other office duties as requested.
Education
HIGH SCHOOL DIPLOMA -
Career Academy
Skills
- Certifications and Licenses
- Driver's license
- Operate machinery
- Customer relations
- Inbound and Outbound Calling
- Paperwork Processing
- Customer Relations
- Appointment Scheduling
Timeline
Customer Service Representative
Uhaul Moving And Storage
08.2023 - Current
Assistant General Manager
Thomas legacey
04.2021 - Current
MACHINE OPERATOR
Cannon
03.2020 - 04.2020
CROSSING GUARD
CROSSING GUARD
09.2019 - 12.2019
CASHIER
7 Eleven
05.2018 - 04.2019
SANDWICH DELI
Classic Cafe - Deli
02.2017 - 04.2018
SECURITY
Metro One - Security
04.2016 - 12.2016
BLUE APRON - FOOD STORAGE ASSOCIATE
Blue Apron
02.2015 - 11.2015
SCANNER
DHL
05.2013 - 01.2015
OFFICE ASSISTANT
Dr. Patel Office
10.2010 - 03.2011
HIGH SCHOOL DIPLOMA -
Career Academy