Rhonda Glynn
Austin,TX
Summary
Resourceful clerical professional dedicated to delivering exceptional administrative support and customer service. Vast experience with cash handling, contract negotiation, and database management enhances operational efficiency. Committed to fostering positive customer experiences while streamlining processes to achieve organizational goals.
Overview
2026
2026
years of professional experience
Work History
Lead Cashier
Goodwill Industries Central Texas - South Outlet
2 2022 - 03.2025
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies with 99% level of accuracy.
- Efficiently operated and managed the cash register, POS software, UPC scanner and weight scale.
- Greeted customers and delivered exceptional customer service as first point of contact.
- Trained and mentored new cashiers to maximize performance and team contributions.
- Provided operational support to management team of six to ten.
- Effectively communicated Goodwill's mission to customers when requesting monetary donations.
- Resolved customer complaints in a timely manner, resulting in a 98% customer approval rating in 2023.
- Completed other duties as directed.
Administrative Support Specialist
Texas Reach Out Ministries
09.2023 - 04.2024
- Provided administrative support to President of the Board in the absence of the Director of Women's Services.
- Coordinated vendor supply inventory and delivery.
- Communicated effectively with 25+ program participants, volunteers, donors, Board of Directors, and TDCJ staff daily.
- Maintained manual and electronic data storage database.
- Prepared 20+ applicant packets that were reviewed twice per month by volunteer staff to determine approval/denial of program participants.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timely responses.
Administrative Assistant
Time Manufacturing Company
05.2010 - 02.2020
- Provided direct support to company Vice President of Sales and eight Sales Account Executives.
- Maintained calendar, scheduled sales meetings, and coordinated travel itinerary for V.P. of Sales.
- Generated weekly, monthly, and annual reports reviewed by the company's Senior Executives for budget forecasting.
- Assisted in onboarding new Sales Account Executives, providing training materials and coordinating orientation schedules to ensure a smooth integration into the team.
- Reduced operational budget by negotiating group hotel/car rental rate contracts with vendors.
- Reconciled all Sales Department expense reports for distribution to Accounts Payable.
- Collaborated on special projects as assigned by leadership in preparation for industry trade show participation.
- Organized logistics and materials for weekly sales department meetings.
- Coordinated biennial meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Conducted research, compiled data, and prepared materials for sales presentations.
- Maintained Customer Support Relations (CSR) database.
- Mentored Sales Department interns.
- Negotiated contracts with vendors for sales office supplies, equipment and services.
- Reviewed and approved purchase orders for payment processing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Implemented updated policies and practices as outlined via Standard Operating Procedures (SOP).
- Processed incoming and outgoing mail.
- Screened calls and emails and initiated actions to respond or direct messages as appropriate.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Some College (No Degree) - Core Curriculum
Some College (No Degree) - Core Curriculum
Skills
- Administrative Support
- Cash management
- Microsoft office
- Work task prioritization
- Strong communication skills
- POS system proficiency
- Issue resolution
- Customer Service
- Multitasking and organization
- Schedule coordination
Affiliations
- American Society of Administrative Professionals - ASAP
Timeline
Administrative Support Specialist - Texas Reach Out Ministries
09.2023 - 04.2024
Administrative Assistant - Time Manufacturing Company
05.2010 - 02.2020
Lead Cashier - Goodwill Industries Central Texas - South Outlet
2 2022 - 03.2025
McLennan Community College - Some College (No Degree), Core Curriculum
Texas Woman's University - Some College (No Degree), Core Curriculum