Rhonda Herrington
Brunswick,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Radial Corporation
Brunswick, GA
08.2014 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Security Dispatcher
Vescom Security
Brunswick, GA
04.2010 - 02.2023
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education
Some College (No Degree) - Business Communications
Savannah Technical College
Savannah, GASkills
- Data Evaluation
- Conflict Mediation
- Courteous with Strong Service Mindset
- Creative Problem Solving
Timeline
Customer Care Representative
Radial Corporation
08.2014 - Current
Security Dispatcher
Vescom Security
04.2010 - 02.2023
Some College (No Degree) - Business Communications
Savannah Technical College
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