Rhonda Layne
Joliet,IL
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Ascension St Joseph Hospital
Joliet, IL
02.2024 - Current
- Completed connections between callers, departments and professionals
- Accurately transcribed message details and promptly relayed to appropriate recipients
- Alerted staff of emergency information and general announcements using PA system.
Security Officer
Securatas
Joliet, IL
02.2022 - 01.2024
- Completed incident reports to record security or loss prevention incidents
- Documented security-related situations and submitted in-depth reports to superiors
- Surveyed property to prevent and identify vandalism or disarm alarm systems.
Rail Operator Assistant
Chicago Transit Authority, CTA
Chicago, IL
04.2015 - 12.2021
- Positioned and moved loads, responding to hand or audio signals from crew members
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets
- Directed customers movements to and from terminal stations with accurate motions and proper safety equipment.
Customer Service Representative
PCG Consulting
Maywood, IL
03.2012 - 03.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts in Criminal Justice Administration -
University of Phoenix
04.2023
Skills
- Switchboard operations
- Call transfers
- Multi-Line Phone Systems
- Criminal justice research
- Restorative justice
- Criminal Intelligence
Certification
Ordained Ministry Licensed from Universal Life Church- Feb 2023
Timeline
Switchboard Operator
Ascension St Joseph Hospital
02.2024 - Current
Security Officer
Securatas
02.2022 - 01.2024
Rail Operator Assistant
Chicago Transit Authority, CTA
04.2015 - 12.2021
Customer Service Representative
PCG Consulting
03.2012 - 03.2015
Bachelor of Arts in Criminal Justice Administration -
University of Phoenix