RHONDA R. LEE
Tyler,TX
Summary
Dedicated Health Care Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Medical Express, Psi
Tyler, TX
03.2021 - Current
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Navigated through multiple online systems to obtain documentation.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
Psychiatric Nursing Assistant
University of Texas Health Science Center at Tyler
Tyler, TX
04.2015 - Current
- Attended to patients in 14-bed unit, continuously checking on needs and maintaining high standards of patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Attended to patients in 14-bed unit, continuously checking on needs and maintaining high standards of patient care.
Home Health Aide
Fellowship Health Team
Tyler, TX
11.2016 - 02.2021
- Improved patient outlook and daily living through compassionate care.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Documented client progress in charts and logbooks.
Home Health Aide
Devine Health Care Services
Tyler, TX
06.2009 - 01.2015
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
John Tyler High School
Tyler, TX06.1988
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXNurse Aide Certification - Vocation Training
Tyler Junior College
Tyler, TX07.1991
Skills
- Detailed meeting minutes
- Report analysis
- Recordkeeping and bookkeeping
- Program file distribution
- Inventory systems
- Document retrieval
- Multi-line phone systems
- Appointment scheduling
Certification
- Notary Public Commission ID# 135521639 6/26/2025-6/26/2029
Timeline
Insurance Verification Specialist
Medical Express, Psi
03.2021 - Current
Home Health Aide
Fellowship Health Team
11.2016 - 02.2021
Psychiatric Nursing Assistant
University of Texas Health Science Center at Tyler
04.2015 - Current
Home Health Aide
Devine Health Care Services
06.2009 - 01.2015
High School Diploma -
John Tyler High School
Some College (No Degree) -
Tarrant County College District
Nurse Aide Certification - Vocation Training
Tyler Junior College