Rhonda Lewis
Columbus,Oh
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
29
29
years of professional experience
Work History
General manager
Spaghetti Warehouse
11.2023 - Current
- Managed a staff of 30-35 associates
- Responsible for Food costs and inventory
- Write all schedules and coordinating all of the heart of the house staff
- Managed all staffing issues such as interviewing, hiring, training, cross training and development of shift leaders in the heart of the house
- Reconciled monthly P&L and responsible for weekly financial performance
- Responsible for all food ordering and weekly inventory reconciliation
- Working with the front of the house to ensure that we have 100% guest satisfaction as well as maintaining food presentation, taste and quality of food
General Manager
First Watch
01.2018 - 11.2023
- Supervise all FOH staff including Bar Manager and all bar staff
- Hire, train and develop new staff
- Responsible for bar costs and inventory
- Wrote all schedules and coordinating all of the front of the house staff
- Reconciled monthly P&L and responsible for weekly financial performance
General Manager
O'Charley's
01.2013 - 01.2018
- Manage a staff of 50 Associates and 3 managers
- Maintained 26.5% food cost and 20.25% labor cost
- Reconcile monthly P&L's
- Ran double digit sales increases for 14 consecutive months
- Achieved Platinum level on operations excellence audit
- Hold nationwide sales record for a New Store opening
- Hire, train and develop an entire staff for a new store opening
- Certified Training Manager for all new MIT's
- Recruit and interview new managers for my assigned district
- Teach furthering Education Classes for fellow managers
- Acting District manager whenever my Director of Operations in on vacation
General Manager
Panera Bread
01.2006 - 01.2013
- Managed a staff of 30-40 FOH associates and bartenders
- Responsible for bar costs and inventory
- Wrote all schedules and coordinating all of the front of the house staff
- Managed all staffing issues such as hiring/firing and training
- Reconciled monthly P&L and responsible for weekly financial performance
Catering Manager
Lindey's, Bravo Development Inc
01.2002 - 01.2006
- Supervise all banquet staff for all on and off premises events
- Plan, cost out and serve all event Menus
- Coordinate with BOH staff to properly execute each event
- Responsible for 1.5 Million dollars in catering sales in a two month period
- Develop and maintain client database and attend bridal shows and expos to increase sales potential
- Responsible for wine parings for VIP event menues.
Dining Room Manager
Longhorn Steakhouse
01.1997 - 01.2003
- Responsible for daily FOH operations and staffing including hiring and firing of associates
- Do all food preparations for daily use
- Hand cut all steak and seafood for daily sales
- Develop and maintain daily and weekly pars on all alcohol and bar mixers
- Responsible for developing training team and coordinating all FOH staff training
- Wrote and updated all dining room staffs schedules
Education
Hospitality Management Program
Columbus State Community College
Columbus, OH02.2004
Skills
- P&L reconciliation
- Staffing
- Scheduling
- Training
- Cost analysis
- Team building
- Safety and sanitation
- Customer Retention
- Branding
- Distribution Management
- Loss Prevention
- Service Quality Improvement
- Workflow Planning
Timeline
General manager
Spaghetti Warehouse
11.2023 - Current
General Manager
First Watch
01.2018 - 11.2023
General Manager
O'Charley's
01.2013 - 01.2018
General Manager
Panera Bread
01.2006 - 01.2013
Catering Manager
Lindey's, Bravo Development Inc
01.2002 - 01.2006
Dining Room Manager
Longhorn Steakhouse
01.1997 - 01.2003
Hospitality Management Program
Columbus State Community College