Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
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Rhonda Liburd

Baltimore,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Transit Bus Operator

MTA Transit
Baltimore, MD
03.2018 - 09.2021
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.

Day Program Supervisor/Program Coordinator

North Star Special Services
Baltimore, MD
03.2012 - 04.2018
  • Managed program operations and provided strategic leadership for workers.
  • Provided continuous evaluation of program operations as compared with established mission and set parameters.
  • Reviewed outcomes of surveys administered to students to develop program content and form plan of action to increase engagement and achieve program goals.
  • Communicated with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Developed medical programs that promoted community health and research.

House Manager

NCIA
Baltimore, MD
02.2014 - 05.2017
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Participated in and facilitated community events for residents to create friendly bonds between house members.
  • Conducted required fire drills and emergency preparedness drills.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and activities.

House Manager

Forward Vision
Baltimore, MD
02.2009 - 01.2014
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Participated in and facilitated community events for residents to create friendly bonds between house members.

Skills

  • Route Planning
  • Reliable and Punctual
  • Valid Driver's License
  • Elderly and Disabled Assistance
  • Calm Under Pressure
  • Accident Reporting
  • Incident Reporting
  • Dependable and Trustworthy
  • Clean driving record
  • Problem-Solving
  • Teamwork and Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I Believe if you start right, you will stay right.

Timeline

Transit Bus Operator

MTA Transit
03.2018 - 09.2021

House Manager

NCIA
02.2014 - 05.2017

Day Program Supervisor/Program Coordinator

North Star Special Services
03.2012 - 04.2018

House Manager

Forward Vision
02.2009 - 01.2014

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Rhonda Liburd