Rhonda McGehee
Linthicum Heights,MD
Summary
I've worked for Macy's for 30 years just this past September and have a proven history track record of both merchandising and operations professionalism in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance and customer service excellence.
Overview
31
31
years of professional experience
Work History
Operations manager
Macy's
Glen Burnie, MD
10.2009 - Current
- Trained and developed staff integrated new technology and new procedures
- Lead both front and back of house support teams.
- Receive, process and move Merchandise to the selling floor,
- Managed Fulfillment team to pick pack and ship orders
- Reverse logistics including processing transfers, equipment movement and organization
- Drew floor plans for annual set ups
- Ran inventory for the entire store
- Responsible for setting in store sales and taking markdowns on merchandise
- Supervising day to day operations of the building. Including but not limited to lighting, maintenance, elevators, escalators, interior and exterior coverage.
Merchandise Manager
Macys Department Store
Glen Burnie, MD
10.2003 - 10.2009
- Oversaw merchandise planning and allocation to optimize inventory levels across multiple departments.
- Led cross-functional teams to enhance visual merchandising strategies, driving improved customer engagement.
- Analyzed sales trends to refine product assortment and maximize profitability in seasonal campaigns.
- Developed training programs for staff on product knowledge and customer service excellence.
Customer service manager
Macy's
Glen Burnie, MD
05.1998 - 10.2003
- Interviewed, hired and trained team
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed incentives and strategies to improve loyalty participation.
- Merchandised and recovered selling floor.
- Analyzed business reports and statistics to identify potential opportunities.
- Made schedules for the team and worked on sales coverage for other areas in the building.
- Led customer service team to enhance customer satisfaction and loyalty through strategic initiatives.
- Developed training programs to improve staff performance and service quality across departments.
- Implemented new customer feedback system, streamlining response times and issue resolution processes.
Sales Associate
Macys Department Store
Glen Burnie, MD
09.1995 - 05.1998
- Enhanced customer satisfaction through personalized service and product knowledge.
- Managed inventory levels efficiently to ensure product availability and minimize stockouts.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Executed visual merchandising strategies to optimize product displays and drive sales.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Mentored junior staff in customer service excellence, leading to improved team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Skills
- Sales
- Customer service
- Public speaking
- Time management
- Team leadership
- Problem-solving
- Operational efficiency
- Decision-making
- Employee retention and conflict resolution
- Staff training
- Inventory management
- Employee motivation
Timeline
Operations manager
Macy's
10.2009 - Current
Merchandise Manager
Macys Department Store
10.2003 - 10.2009
Customer service manager
Macy's
05.1998 - 10.2003
Sales Associate
Macys Department Store
09.1995 - 05.1998